Tripp Lite APSX3024SW

13
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the “Request Return (RMA)” link. From here you can request
a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model
and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed
to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center are not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must
have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you
request the RMA.
Troubleshooting
Try these remedies for common Inverter/Charger problems before contacting Tripp Lite for assistance. Contact Tripp Lite Customer services
at www.tripplite.com/support before returning your unit for service.
SYMPTOM PROBLEMS CORRECTIONS
No AC Output
(All Indicator Lights Are OFF)
Unit is not properly connected to utility power. Connect unit to utility power.
Operating Mode Switch is set to “OFF” and AC input
is present.
Set Operating Mode Switch to “AUTO/REMOTE” or “CHARGE ONLY.”
This is normal when the Operating Mode Switch is set
to “CHARGE ONLY” and AC input is absent.
No correction is required. AC output will return when AC input returns. Set
Operating Mode Switch to “AUTO/REMOTE” if you require AC output.
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may be
with connected auxiliary chargers, if any, or with the
unit’s charger.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
“OFF.” Wait 1 minute and switch to “AUTO/REMOTE” or “CHARGE ONLY.” If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
Unit has shut down due to excessive battery discharge. Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
Unit has shut down due to overload. Reduce load. Reset by moving Operating Mode Switch to “OFF.” Wait 1 minute.
Switch to “AUTO/REMOTE” or “CHARGE ONLY.”
Battery Not Recharging
(AC Input Present)
Connected batteries are dead. Check and replace old batteries.
Battery fuse* is blown. Check and replace fuse.*
Battery cabling* is loose. Check and tighten or replace cabling.*
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may be
with connected auxiliary chargers, if any, or with the
unit’s charger.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
“OFF.” Wait 1 minute and switch to “AUTO/REMOTE” or “CHARGE ONLY.” If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
All Three Battery Indicator Lights
Are Slowly Flashing
(½ Second Flashes)
Battery is excessively discharged. Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
All Three Battery Indicator Lights
Are Rapidly Flashing
(¼ Second Flashes)
Battery is overcharged. Unit will shut down to prevent
battery damage. The problem may be with connected
auxiliary chargers, if any, or with the unit’s charger.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
“OFF.” Wait 1 minute and switch to “AUTO/REMOTE” or “CHARGE ONLY.” If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
Red “LOW” Battery
Indicator Light is Flashing
Battery voltage is low. Unit will automatically shut down
after 10 seconds to protect battery from damage.
Make sure that AC power is present in order to recharge batteries. Reset by moving
Operating Mode Switch to “OFF” then to “AUTO/REMOTE” or “CHARGE ONLY.”
False reading due to undersized or insufficiently
connected DC cabling.
Use sufficient size DC cable sufficiently connected to the Inverter/Charger.
Red “LOAD” Operation
Indicator Light Flashing
Inverter is overloaded. Unit will automatically shut down
after 5 seconds.
Reduce load. Reset by moving Operating Mode Switch to “OFF.” Wait 1 minute.
Switch to “AUTO/REMOTE” or “CHARGE ONLY.”
*User-supplied.