◼ Gap/black mark sensor is not calibrated.
◼ Calibrate the gap/black mark sensor.
◼ Gap/black mark sensor is not set properly.
◼ Make sure label size is set properly.
◼ Labels may be stuck inside the printer
mechanism.
◼ Calibrate the media sensor.
◼ Set media size correctly.
◼ Remove the stuck label inside the printer mechanism.
◼ Peel function is enabled.
◼ If peeler module is installed, please remove the label.
◼ If there is no peeler module in front of the printer, please
switch off the printer and install it.
◼ Check if the connector is plugging correctly.
Can’t downloading the file to memory
(FLASH / DRAM/CARD)
◼ The space of memory is full.
◼ Delete unused files in the memory.
◼ Ribbon and media are loaded incorrectly.
◼ Dust or adhesive accumulation on the
printhead.
◼ Printing density is not set properly.
◼ Printing speed is not set properly.
◼ Printhead element is damaged.
◼ Ribbon and media are incompatible.
◼ The printhead pressure is not set properly.
◼ Reload the supply.
◼ Clean the printhead.
◼ Clean the platen roller.
◼ Adjust the print density and print speed.
◼ Run printer self-test and check the printhead test pattern if
there is dot missing in the pattern.
◼ Change proper ribbon or proper label media.
◼ Adjust the printhead pressure adjustment knob.
◼ The release lever does not latch the printhead properly.
Missing printing on the left or right side
of label
◼ Wrong label size setup.
◼ Set the correct label size.
Gray line on the blank label
◼ The printhead is dirty.
◼ The platen roller is dirty.
◼ Clean the printhead.
◼ Clean the platen roller.
◼ The printer is in Hex Dump mode.
◼ The RS-232 setting is incorrect.
◼ Turn off and on the printer to skip the dump mode.
◼ Re-set the RS-232 setting.
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