TSC MB241 Series - Page 78

74
Problem
Possible Cause
Recovery Procedure
Label feeding is not stable (skew) when
printing
◼ The media guide does not touch the edge of
the media.
◼ If the label is moving to the right side, please move the label
guide to left.
◼ If the label is moving to the left side, please move the label
guide to right.
Skip labels when printing
◼ Label size is not specified properly.
◼ Sensor sensitivity is not set properly.
◼ The media sensor is covered with dust.
◼ Check if label size is setup correctly.
◼ Calibrate the sensor by Auto Gap or Manual Gap options.
◼ Clear the GAP/Black mark sensor by blower.
Wrinkle Problem
◼ Printhead pressure is incorrect.
◼ Ribbon installation is incorrect.
◼ Media installation is incorrect.
◼ Print density is incorrect.
◼ Media feeding is incorrect.
◼ Please refer to the Mechanism Fine Adjustment to Avoid
Ribbon Wrinkles.
◼ Please set the suitable density to have good print quality.
◼ Make sure the label guide touch the edge of the media guide.
RTC time is incorrect when reboot the
printer
◼ The battery has run down.
◼ Check if there is a battery on the main board.
The left side printout position is incorrect
◼ Wrong label size setup.
◼ The parameter Shift X in LCD menu is incorrect.
◼ Set the correct label size.
◼ Press [Menu] →[Setting] → [Shift X] to fine tune the
parameter of Shift X.
The printing position of small label is
incorrect
◼ Media sensor sensitivity is not set properly.
◼ Label size is incorrect.
◼ The parameter Shift Y in the LCD menu is
incorrect.
◼ The vertical offset setting in the driver is
incorrect.
◼ Calibrate the sensor sensitivity again.
◼ Set the correct label size and gap size.
◼ Press [Menu] →[Setting] → [Shift Y] → to fine tune the
parameter of Shift Y.
◼ Set the vertical offset in the driver if you’re using BarTender.
LCD panel is dark and keys are not
working
◼ The cable between main PCB and LCD panel is
loose.
◼ Check if the cable between main PCB and LCD is secured or
not.
LCD panel is dark but the LEDs are light
◼ The printer initialization is unsuccessful.
◼ Turn OFF and ON the printer again.