Troubleshooting/Maintenance 5-21
Consignment Parts for Warranty Exchange
In cases of a suspected warranty failure of a part within six months of the original sale,
Unico will attempt to provide a replacement part for exchange if available. If you are sent
a consignment exchange part, you will have 30 days to return the original failed part to
Unico. Failure to return the exchanged parts for credit within the specified terms may
result in a void of the credit. The consignment order number should be used as the return
authorization number and be recorded on the shipment paperwork. Product failure
information, such as symptoms or information pertaining to the failure, should also be
provided for each part. When Unico receives the exchanged parts, they will be scheduled
for repair. When the repair is completed, a credit will be issued to clear the consignment
invoice; however, if the part is determined to be damaged in a manner not covered by
warranty, you will be contacted and given an explanation of the charges.
5.4.2 Repairs
Return Procedure
All products returned to Unico must have prior authorization. Call the Repair Department
to obtain a return material authorization (RMA) number. Be prepared to provide a
purchase order number and, for each repair item, the Unico part and serial numbers and
an explanation of the priority of the repair. Tag each part with the RMA number and a
description of the failure, including any symptoms or other information that may help us
determine the cause of the failure. Mark the RMA number clearly on the shipping carton
and ship to: Unico, Inc., Repair Department, 3725 Nicholson Road, Franksville, WI
53126-0505. Packages will not be accepted without RMA numbers.
Scheduling
If your equipment is down, Unico can schedule an immediate rush repair of the part when
it arrives. A 25% special handling fee will be added to the repair price for rush repair
service unless the repair is covered by warranty. Regular repairs are scheduled in the
master repair schedule and prioritized by date received. A two- to eight-week turnaround
can be expected, depending upon departmental loading. Larger assemblies, motors,
inactive or obsolete parts, and non-Unico manufactured items may take longer in order to
secure repair components. Repaired parts are returned with a report that provides
information on the repair and includes our finding on the suspected cause of the failure.
Multiple-part repair orders are shipped complete unless we receive instructions to make
multiple shipments.
Repair Warranty
Warranty repairs are performed only at the factory or, if approved, at authorized service
centers. Unico-manufactured items repaired under warranty receive the balance of the
original Unico warranty. Non-warranty repairs of active Unico-made products receive a
12-month parts-and-labor warranty from the date of the repair. Non-warranty repairs of
inactive Unico-made products receive a 90-day parts-and-labor warranty on the module
or assembly and a 12-month warranty on the parts and labor for components replaced
during the repair. Repairs of obsolete Unico-made products are limited to a 90-day parts-
and-labor warranty on components replaced during the repair and may be limited to a
credit of the repair charges only.
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