UPC Cablecom Connect Box - Troubleshooting; Common Problems and Solutions

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Manual Connect Box

9 Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

Before calling your service provider, try pressing the Reset button on the rear panel of

the Connect Box. Please note, if you press the Reset button, you will lose all your custom

configuration settings, including Firewall and Advanced settings. Your service provider

may ask for the front panel LED status; see Front-Panel LEDs and Error Conditions.

Solutions

Problem Possible Solution

None of the LEDs Turn On

The Connect Box is not receiving power,

or there is a fault with the device.

 Ensure that you are using the correct

power adaptor

 Using a power adaptor other than the

one that came with your Connect Box

can damage the Connect Box.

 Ensure that the power adaptor is con-

nected to the Connect Box and the

wall socket (or other power source)

correctly.

 Ensure that the power source is func-

tioning correctly. Replace any broken

fuses or reset any tripped circuit brea-

kers.

 Disconnect and re-connect the power

adaptor to the power source and the

Connect Box.

 If none of the above steps solve the

problem, consult your vendor.