Troubleshooting
OPERATION GUIDE 10-5
10
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective Actions
Reference
Page
Load paper in cassette
1.
Is the indicated cassette out
of paper?
Load paper. 2-29
Load paper in MP
Tray.
Is the paper of the selected
size loaded in the multi
purpose tray?
Load the paper in the multi purpose
tray which is of the size and type
indicated on the Message Display.
2-32
Add toner. – Replace the toner container. 9-5
Cannot connect to
Authentication Server.
–Press the OK key and check the
following items:
• Registration to Authentication
Serve
• Password and computer address
for Authentication Server
• Connection of Network
—
Cannot duplex print
on this paper.
Did you select a paper size/
media type that cannot be
duplex printed?
Select the available paper type.
Press the OK key to print without
using Duplex.
3-14
Incorrect account ID.
Job is canceled.
– This job is canceled because it is
restricted by Job Accounting. Press
the OK key.
—
Close front cover. Is there any cover which is
open?
Close the cover indicated on the
control panel.
—
Close Document
Processor.
Is the document processor
open?
Close the document processor. —
Is the top cover of the
document processor open?
Close the top cover of the document
processor.
2-45
Job Accounting
restriction exceeded.
Cannot print.
– The job is canceled. Press the OK
key.
—
Job Accounting
restriction exceeded.
Cannot scan.
– The job is canceled. Press the OK
key.
—
Sub address/Polling
box limit exceeded.
Job is canceled.
– FAX box is full, and no further storage
is available. The job is canceled.
Press the OK key.
—
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