V660P INSTALLATION GUIDE 33
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your V660p-1 successfully. Typical examples of
malfunction you may encounter while operating your V660p-1 device and steps
you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
Device Does Not
Start
If the device does not start:
• Ensure that the device is plugged into a dedicated power source.
• Check if the power cable connector is plugged in properly.
Device Display
Does Not Show
Correct/
Readable Info
If the device display does not show correct/readable info:
• Check all the cable connections. If the problem persists, then contact your
local Verifone representative for assistance.
The V660p-1 comes equipped with tamper-evident labels. The V660p-1 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local Verifone service provider.
Service conducted by parties other than authorized Verifone representatives may
void any warranty.
Before troubleshooting, ensure that the power supply being used to power the
device matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
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