What happens if the customer doesn’t
sign the EOV receipt?
If the terminal prompts for signature
capture, a signature must be obtained
for the transaction to be deemed to be
approved. If the cardholder queries the
transaction with their bank and you can’t
produce a signed copy of the receipt you
are liable for the chargeback. Also, if the
terminal is unable to go online to upload
any stored EOV transactions you will be
liable for any losses you sustain because a
signed receipt could not be provided to your
Merchant Acquiring Bank.
Why do I have to store the receipts in a
secure, locked location?
In order to provide the ability to recover
transactions that may be lost due to
terminal failure, the full card number is
printed on the merchant copy of the receipt.
This is highly sensitive card data and must
be stored securely.
Will my mobile or IP terminal operate in
EOV mode?
Yes, no matter what communication method
you use, if connectivity is lost your terminal
will go into EOV mode.
How many transactions can I process in
EOV mode?
The terminal will store up to 200
transactions or up to $5000 worth of credit
card and/or debit card transactions, up
until midnight. At midnight the terminal will
reset and another 200 transactions or up to
$5000 worth of credit card and/or debit card
transactions can be stored.
What is the maximum amount per
transaction that can be processed in
EOV mode?
The maximum amount per transaction in
EOV mode is $300.
Can a Settlement be processed in EOV
mode?
All EOV transactions must be processed
prior to a settlement transaction being
attempted. If a settlement is attempted the
terminal will display ‘INVALID OFFLINE
TRANS’. A successful logon is required. If a
Settlement is attempted after a successful
logon the terminal will automatically upload
the EOV batches prior to performing the
Settlement.
What happens if a customer uses an
expired card while the terminal is in EOV
mode?
The terminal checks the card expiry date
against the terminal’s internal clock. If the
card has expired the terminal will display
‘EXPIRED CARD’ and the transaction will
not be stored.
What should I do if my terminal keeps
going into EOV mode?
If your terminal goes into EOV mode
frequently or for a prolonged period of time
you should contact your terminal provider
for assistance in identifying the cause.
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