VeriFone VX 820 Duet Installation Instructions

• Your copy of the EOV receipt must be
retained in a secure locked location
for 12 months. This will enable you
to provide a copy if requested by the
cardholder’s bank and also obtain
payment from your Merchant Acquiring
Bank if the terminal is unable to upload
the EOV transactions
• A chip card may override the limits set
in the terminal, or even whether an
ofine transaction is permitted. This
is dependent on what rules the card
issuer has applied
An EOV transaction is only an authorised
transaction if ALL of the following conditions
are met:
• The cardholder must be present at the
time of the transaction
• The electronic ofine receipt is signed
by the customer and the signature is
comparable with the signature on the
card, or if prompted, the PIN is entered
• The card transaction doesn’t include
any cash out
Please note that if the above conditions are
not met and the terminal is unable to upload
stored EOV transactions, you will be liable
for any related losses.
How do I know if my terminal is in EOV
mode?
‘OFFLINE’ will be displayed in bold red
font in the top left corner of the screen.
Depending on the card used there may
be a signature capture eld printed on
the receipt. This will be the case for all
magnetic swipe transactions as well as
some chip transactions.
What do I do if my terminal faults or
becomes inoperable while it has stored
EOV transactions in it?
You should contact your Merchant Acquiring
Bank for assistance. They will ask for
copies of the receipts and once received,
the transactions will be processed. If
you are unable to provide copies of the
receipts they will not be able to process the
transactions and you will be liable for any
losses sustained as a result.
Why won’t some chip cards work in EOV
mode?
Whether a chip card will allow EOV
transactions is dependent on the rules
the issuing bank has applied; e.g. a card
issuer may have set up a card with a lower
transaction limit, or limited a card to a
specic number of ofine transactions –
once this is exceeded the card will decline
subsequent ofine transactions.
Do I always have to get the customers
signature?
All transactions where a card is swiped will
require signature capture. In some cases
the terminal may prompt for PIN entry, if
a chip card is used. In these instances a
signature is not necessary, and a signature
line won’t appear on the receipt.
How do I know when I must get the
customer’s signature?
The merchant copy of the receipt will have
a signature capture line printed on it, and
the terminal will display a prompt stating
‘SIGNATURE REQUIRED’, followed
by a prompt to check the signature:
‘SIGNATURE OK? Y / N’
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VeriFone VX 820 Duet Specifications

General

Brand	VeriFone
Model	VX 820 Duet
Category	Payment Terminal
Language	English