7. ERRORS
7. ERRORS
7.2 MESSAGES ON THE RECEIPT
CONNECTION ERROR = The payment terminal is unable to establish a connection.
See section 7.3 for instructions.
BATCH SENDING ERROR = The payment terminal is unable to establish a connection.
See section 7.3 for instructions.
CHECK THE CONNECTIONS AND TRY AGAIN = The payment terminal is unable to
establish a connection. See section 7.3 for instructions.
PYYTÄMÄÄNNE AINEISTOA EI OLE (printed at MAKSUPÄÄTEPALAUTE) = The bank has
no ready-processed data for the terminal. This is the normal situation after a weekend
or holiday.
TAPAHTUMATIEDOSTO PUUTTUU (printed at MAKSUPÄÄTEPALAUTE) = The bank has
no ready-processed data for the terminal. This is the normal situation after a weekend
or holiday.
ERROR FILE NOT EXISTENT (printed at MAKSUPÄÄTEPALAUTE) = The bank has no
ready-processed data for the terminal. This is the normal situation after a weekend or
holiday.
OTA YHTEYS NEUVONTAAN (printed at MAKSUPÄÄTEPALAUTE) = The information
requests are different on the payment terminal and in the bank. Contact the bank’s
information desk.
7.3 OTHER EXCEPTIONS
CONNECTION PROBLEM = The connection may be stuck. Switch the payment terminal
off and on, and then try to establish a connection by pressing F2. Make sure the SIM
card is properly in place.
TERMINAL DOES NOT READ CARDS = The reader may be stuck. Switch the terminal off
and on and try again. The reader may also be dusty. Clean the reader and try again.
POWER IF OFF = Switch on the terminal by keeping Enter pressed down. If the battery
is empty, recharge the payment terminal.
7.4 MAINTENANCE
Never try to repair the terminal by yourself – always send it to a repair shop. If you sus-
pect or know that the terminal is broken or damaged, contact Sonera’s technical cor-
porate customer service.
If Sonera’s technical corporate customer service asks you to send the device to a re-
pair shop, do as follows:
1. Pack the terminal so that it is well protected during the transport.
2. Enclose a note explaining what the suspected fault is and whether there are any
payment transactions in the terminal’s memory, and also give your contact details.
3. You need not send any cables with the terminal unless you want them to be
checked as well.
4. Send the terminal to the repair shop by mail. The postage is paid by the sender.
Sonera Payment Terminal equipment is maintained by Point Transaction Systems Oy.
Repair shop address:
Point Transaction Systems Oy / Huolto
Vanha Nurmijärventie 62 D
01670 Vantaa
30 31
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