Finally, once you have enabled SMTP, relaying, and the AUTH LOGIN Basic Authentication method, you
may also need to create a user account specifically for the IMD rPDU to log into. If you have already cre-
ated an account prior to enabling the SMTP Send Connector, or you are trying to use an already-existing
account created for another user, and the IMD rPDU still cannot seem to connect to the Exchange server,
the account probably did not properly inherit the new permissions when you enabled them as above. This
tends to happen more often on Exchange servers that have been upgraded since the account(s) you are
trying to use were first created, but can sometimes happen with accounts when new connectors and
plug- ins are added regardless of the Exchange version. Delete the user account, then create a new one
for the monitoring unit to use, and the new account should inherit the SMTP authentication and mail-
relaying permissions correctly.
If none of the above suggestions succeed in allowing your IMD rPDU to send mail through your Exchange
server, then you may need to contact Microsoft’s technical support for further assistance in configuring
your Exchange server to allow SMTP emails to be sent from a 3rd-party, non-Windows device through
your network.
5 Appendices
61
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