Videx DIGITAL GSM DOOR INTERCOM SYSTEM - User Manual

Videx DIGITAL GSM DOOR INTERCOM SYSTEM

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TECHNICAL MANUAL

EDITION 2.1.1

DIGITAL GSM DOOR

INTERCOM SYSTEM

(

U

p

to 1000 users

)

Table of Contents

Questions and Answers:

K
kimberly72Jul 30, 2025
Why is there interference on the speech on my Videx Intercom System?
- J
  Jennifer HooperJul 30, 2025
  If you are experiencing interference on the speech with your Videx Intercom System, it could be due to a low signal strength. The GSM module might be increasing its power to compensate, which can interfere with the speech circuits. Check the signal strength using ‘1111SIG?’. Try relocating the antenna or using a more powerful or directional antenna. Also, ensure the antenna cables are not running close to the power supply cables or the microphone wires inside the intercom panel. As an alternative, try using a different SIM card from a different service provider, as they may have better coverage in your area.
J
Jillian MilesAug 3, 2025
What to do if my Videx Intercom System panel shows 'SIGNAL ERROR'?
- M
  Michelle HoffmanAug 3, 2025
  If your Videx Intercom System panel displays ‘SIGNAL ERROR’, ensure the power supply provides adequate voltage (13.8Vdc). You can also try a full reset. If that doesn't work, try a different SIM card and/or antenna. Make sure the antenna is tight and in a good location. If problems persist, the intercom module may be faulty, or the SIM card may have a PIN setup that needs to be disabled.
S
Sharon HernandezAug 7, 2025
Why does the call keep dropping out on my Videx DIGITAL GSM DOOR?
- T
  travisjohnsAug 7, 2025
  If the call keeps dropping out on your Videx Intercom System, increase the call time in programming. Also, check the signal strength and, if necessary, move or change the antenna or try a different SIM card provider.
A
amyrogersAug 11, 2025
Why is an error displayed when I try to call an apartment on my Videx Intercom System?
- J
  Jenna ParkerAug 12, 2025
  If you get an error when trying to call an apartment using your Videx Intercom System, check the programming to ensure that a telephone number is set up for that number. Also, check that the SIM card is fitted correctly.
C
Christopher PachecoAug 16, 2025
How to fix speech echoes and feedback on my Videx DIGITAL GSM DOOR?
- M
  Michael HamptonAug 16, 2025
  If you are experiencing speech echoes and feedback with your Videx Intercom System, try lowering the speaker volume using the dip-switches or adjusting the volume using the programmable settings. Also, check that the microphone is fitted correctly in the intercom panel and that the mic hole is not blocked in any way.
K
Kevin HebertAug 20, 2025
What to do if my Videx Intercom System panel does not respond to SMS messages?
- C
  Christina RobertsonAug 20, 2025
  If the Videx Intercom System panel does not respond to SMS messages, check the SIM card has a SMS service centre number stored by putting the SIM card into a mobile phone to check. Also, check the number you are sending the message to is correct (the number of the SIM card in the intercom panel). You can also try resetting the 4 digit code to 1111.
Y
Yvette CruzAug 25, 2025
How to fix a blank display on my Videx DIGITAL GSM DOOR?
- A
  Andrea ColeAug 26, 2025
  If the display of your Videx Intercom System is blank, ensure the contrast adjustment is set correctly.

Videx DIGITAL GSM DOOR INTERCOM SYSTEM Specifications

General

Brand	Videx
Model	DIGITAL GSM DOOR INTERCOM SYSTEM
Category	Intercom System
Language	English

Summary

Digital GSM Intercom System

Installation Precautions

SIM Card Usage Guidelines

Important notes on managing SIM card usage, including spend limits and top-ups.

System Wiring Diagrams

Installation Best Practices

Initial System Setup

Testing, Power Up, and Reset Procedures

Steps for initial testing, powering up the system, and performing resets.

Programming Methods Overview

Introduces programming via keypad, PC, and text messages.

Programming Flowchart and Text Entry

Programming Flowchart Navigation

Visual guide detailing the sequence and options in the programming menu.

Apartment Programming

Managing Apartment Entries

Procedure for managing apartment entries, including phone numbers and codes.

Adjusting System Time Settings

System Settings Customization

Videx GSM Intercom PC Software Guide

Signal Strength and SIM Balance Checks

System Operation and General Settings

Configuring Core System Parameters

Setting call times, master code, balance check strings, and speech volume.

Call Setup and Data Management

Apartment Call Setup Configuration

Assigning telephone numbers, access codes, and time bands for apartments.

SMS Programming Guide

Apartment Settings via SMS Commands

SMS commands for changing apartment telephone numbers, access codes, etc.

General System Settings via SMS

SMS commands for adjusting system-wide settings like speech time and volumes.

User Control Commands via SMS

Commands to check status, release doors, and control auxiliary outputs via SMS.

SMS Commands for Apartment Details

Managing Apartment Telephone Numbers

SMS commands to set, query, or delete primary and divert telephone numbers.

Managing Apartment Access Codes

SMS commands to set, query, or delete apartment access codes.

SMS Commands for Apartment Features

Dial to Open Setting (STO) Configuration

SMS commands to enable/disable the dial-to-open feature for apartments.

Apartment Time Band Settings (STB)

SMS commands to set or query the time band for apartment calls.

Apartment Name (STT) Management

SMS commands to set or query the name for an apartment.

SMS Commands for Memory and Timing

Memory Location Management (MEM)

SMS command to manage apartment data using memory locations.

Setting Apartment Call Time (SPT)

SMS commands to set or query the maximum call duration.

SMS Commands for Output Control

Setting Relay Activation Time (RLT)

Setting Auxiliary Output Time (AOT)

Setting Auxiliary Output Mode (AOM)

SMS Commands for Call Diversion and Security

Setting Divert Time (DIT)

Changing Four Digit Access Code (CDE)

Forced Dial (DLE) Feature Usage

Storing SIM Balance Check Strings (SDL)

SMS Commands for Time Bands and Volume

Storing Time Bands (TBA)

Microphone Volume Control (MIC)

Speaker Volume Control (SPK)

System Operation and User Commands

Making Calls from the Intercom Panel

Gate and Door Release Methods

User Command Reference (Phone;SMS)

Troubleshooting Guide

Speech and Signal Interference Issues

Diagnosing and resolving interference, low signal, and error messages.

SMS and Call Connectivity Problems

Troubleshooting problems with SMS responses and dropped calls.

Display and Feedback Troubleshooting

Resolving issues related to a blank display or speech feedback problems.

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