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PROBLEM CHECK SOLUTION
Rotisserie burner does not light. Did you push the burner control knob in and hold it in for
20 seconds after the burner ignited?
Try to relight burner by holding burner control knob in
and continue holding in for 20 seconds after burner has
ignited.
Did you wait to see the entire ceramic surface light up
before counting 20 seconds?
When relighting burner by holding burner control knob
in, wait to see the entire ceramic surface become alight
before counting 20 seconds.
Did you repeatedly use the snap ignition until the burner
ignited?
After waiting five minutes for gas to clear, try repeatedly
to use the snap igniter until the burner ignites. Refer to
“ROTISSERIE BURNER IGNITION & USAGE”.
Does the igniter work? Do you see a spark when you
repeatedly use the snap igniter?
Try manually lighting the burner. Refer to “ROTISSERIE
BURNER MANUAL IGNITION”. Call Customer Service.
General Symptoms:
Burner does not light, or Burner has a small flickering
flame.
Some countries have regulators with an excess gas flow
safety device.
The excess flow safety device, which is part of the grill-to-
cylinder connection, may have activated.
To reset the excess flow safety device, turn all burner
control knobs and the cylinder valve to OFF. Disconnect
the regulator from the cylinder. Turn burner control knobs
to START/HI. Wait at least 1 minute. Turn burner control
knobs to OFF. Reconnect the regulator to the cylinder.
Turn cylinder valve on slowly. Refer to “MAIN BURNER
IGNITION”.
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com.
SEAR STATION TROUBLESHOOTING
PROBLEM CHECK SOLUTION
Burners burn with a yellow or orange flame, in
conjunction with the smell of gas (This is normal for the
burner lighting tube).
SEAR STATION burner does not light.
Inspect Spider/Insect screens for possible obstructions.
(Blockage of holes.)
Clean Spider/Insect screens. Refer to “ANNUAL
MAINTENANCE”.
Did you ignite the two adjacent main burners? Refer to
“SEAR STATION IGNITION & USAGE” instructions for safe
lighting procedure.
Verify adjacent main burner ignition by visually inspecting
for a flame.
m WARNING: If ignition does not occur
within five seconds, turn burner control
OFF, wait five minutes to let the gas
clear before you try again.
Does burner light with a match? If you can light Burner with a match, then check
the Crossover Channel on the sear burner. Refer to
“MAINTENANCE” for burner removal and cleaning
procedure.
Does the igniter work? (Do you see a spark when you
repeatedly use the snap igniter?)
Try manually lighting the burner. Refer to “SEAR STATION
IGNITION & USAGE”. Call Customer Service.
General Symptoms:
Burner does not light -or- Burner has a small flickering
flame.
Some countries have regulators with an excess gas flow
safety device.
The excess flow safety device, which is part of the grill-to-
cylinder connection, may have activated.
To reset the excess flow safety device, turn all burner
control knobs and the cylinder valve to OFF. Disconnect
the regulator from the cylinder. Turn burner control knobs
to START/HI. Wait at least one minute. Turn burner control
knobs to OFF. Reconnect the regulator to the cylinder.
Turn cylinder valve on slowly. Refer to “MAIN BURNER
IGNITION”).
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com.
ROTISSERIE TROUBLESHOOTING
GRILL LIGHT TROUBLESHOOTING
PROBLEMS SOLUTIONS
Grill light does not turn on. The grill light will activate only when lid is open. Lift the lid to the open position and press the AWAKE button.
Install new batteries. When installing new batteries (alkaline only), confirm that each battery’s plastic wrapping has been
removed. Verify that the batteries are in good condition and have been installed correctly. Refer to “MAINTAINING THE
GRILL LIGHT.”
Grill light turned o and will not turn back on. The light is programmed to turn o automatically after 30 minutes of inactivity. To reactivate the light, make sure lid is
open and press the AWAKE button. Refer to “MAINTAINING THE GRILL LIGHT.”
Grill light does not turn o. The grill light is equipped with a tilt sensor. The tilt sensor turns the light ON when grill lid is opened and OFF when the
grill lid is closed.
NOTE: The AWAKE button will not turn the grill light o. To turn the light o, put the lid in the closed position.
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log
onto www.weber.com.
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