Troubleshooting
2967530000/00/06.202324
9.2 Error messages and troubleshooting
Error message Cause Corrective measure
Locking system open The locking system at the pull roller is not closed ► Close locking system
Barcode too big The barcode is too big for the assigned label area ► Reduce or move the barcode
Barcode error Invalid barcode contents, e.g. alphanumeric characters
in numeric barcode
► Correct barcode contents
File not found A le was requested that is not present on the storage
medium
► Check the contents of the storage medium
Top/bottom printhead
folded down
Printhead not locked ► Lock printhead
Top/bottom printhead
too hot
Excessive heating of the printhead ► The print job restarts automatically after a pause.
If this error recurs, reduce the heat level or print
speed in the software
Remove top/bottom
ribbon
Transfer ribbon inserted even though the printer is set
to direct thermal printing
► For direct thermal printing: remove transfer ribbon
► For thermal transfer printing: transfer printing in
printer conguration or switch on software
Check top/bottom rib-
bon winding
Detected unwinding direction of the ribbon does not
match the conguration setting, ribbon inserted incor-
rectly
► Clean printhead
Insert ribbon correctly
Conguration setting does not match ribbon used ► Adjust the conguration setting
Top/bottom ribbon too
low
Transfer ribbon used up ► Insert new transfer ribbon
Transfer ribbon melted during printing ► Cancel print job
Change heat level in software
Clean printhead
Insert transfer ribbon
Restart print job
Thermal labels to be processed, but transfer printing
indicated in the software
► Cancel print job
Switch to thermal printing in software
Restart print job
No label Multiple labels are missing on the label strip ► Press Repeat until the next label on the strip is
detected
The label format indicated in the software does not
match the actual format
► Cancel print job
► Change the label format in the software
Restart print job
The printer contains continuous material, but the soft-
ware expects labels
► Cancel print job
Change the label format in the software
Restart print job
Lifting/lowering head
failure
Error in ribbon-saving function, target position not
reached when lifting or lowering printhead
► Switch printer off and on again
If this happens again, contact Service.
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