252967530000/00/06.2023
Troubleshooting
Error message Cause Corrective measure
Reading error Reading error when accessing storage medium ► Check data on the storage medium
Back-up data
Reformat storage medium
Material too thick Cutter cannot separate material, but can return to start-
ing position
► Press Cancel
Change material
Cutter blocked Cutter is stuck in the material at an undened position ► Switch off the printer
Remove jammed material
Switch on printer
Restart print job
Change material
Cutter without function ► Switch printer off and on again
If this happens again, contact Service.
Out of paper Material to be printed used up ► Insert material
Error in paper run ► Check paper run
Write error Hardware error ► Repeat write operation
Reformat storage medium
Font unknown Error in the selected download font ► Cancel print job
Change font
Voltage error Hardware error ► Turn printer off and back on
If this recurs, notify Service
The voltage that failed is shown, please note this
down.
Memory full Print job too big: e.g. due to loaded fonts, large graph-
ics
► Cancel print job
Reduce the quantity of data to be printed
Syntax error Printer receives unknown or incorrect command from
the computer.
► Press Ignore to skip the command
► or
► Press Cancel to cancel the print job
Unknown media type Storage medium not formatted
Type of storage medium not supported
► Format storage medium, use other storage medium
Bottom printhead de-
activated and closed
Bottom printhead closed although parameter Deacti-
vate bottom printhead is switched on
► For single-sided print, open bottom printhead
► For double-sided print, deactivate bottom printhead
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