Weidmüller THM MultiMark TWIN - Page 26

Troubleshooting
2967530000/00/06.202326
9.3 Troubleshooting
Problem Cause Corrective measure
Transfer ribbon creased Transfer ribbon deection not calibrated ► Adjusting the transfer ribbon run
Head locking system not calibrated ► Adjust the head locking system
Transfer ribbon too wide ► Use transfer ribbon that is just slightly wider
than the label.
Print image contains smudges or
blank spots
Printhead dirty ► Clean the printhead
Temperature too high ► Lower the temperature via the software.
Poor combination of labels and transfer ribbon ► Use a different type or brand of ribbon
Printer does not stop when trans-
fer ribbon is used up
Thermal printing is selected in the software ► Switch to thermal transfer printing in the
software
Printer prints character sequenc-
es instead of the label format
Printer is in monitor mode ► Exit monitor mode
Printer transports the label mate-
rial but not the transfer ribbon
Transfer ribbon inserted incorrectly ► Check the transfer ribbon run and orientation
of the coated side and correct
Poor combination of labels and transfer ribbon ► Use a different type or brand of ribbon
Vertical white lines in the print
image
Printhead dirty ► Clean the printhead
Printhead faulty (failure of heating dots) ► Replace printhead, see Service instructions
Horizontal white lines in the print
image
Printer is operated in cutting or dispensing mode
with the Return transport > optimised
setting
► Switch setup to Return transport >
always, see conguration instructions.
Print image brighter on one side Printhead dirty ► Clean the printhead
Head locking system not calibrated ► Adjust the head locking system