WingtraOne User Manual — Release 1.7
Congratulations and a warm thank you! for being a Wingtra Customer. We hope you get the best out of your new aerial data collection tool!
To get started, make yourself familiar with the support and feedback setup, and have a look at our quick start guide.
Support and Feedback Setup
This knowledge base should always be your first point of contact where most queries have been addressed already. We want you to enjoy the best experience possible
and will be happy to support you in the following ways as well.
Adhoc Support
If you are on the field and cannot take-off due to technical reasons, please check the Tips and Tricks section below. If your issues are still not solved, you can call us
under the following number, where a Wingtra employee will respond immediately during working hours (8am - 6pm, CET).
+41 44 505 15 38 (Adhoc support only)
General Support and Feedback
For all questions that are not time-critical and cannot be answered by this knowledge base, please write open a new ticket. We are also very happy to receive emails
regarding your feedback about our product.
Tips and Tricks
Tip 1: Search this Knowledge Base for Help
Most of your questions are likely answered in one of the chapters in this knowledge base. Please try different search terms if you cannot find your answer. For most
update to date content of the Knowledge Base please refer to the online version https://support.wingtra.com.
Tip 2: Go through the Quick Start Guide
Reassess the quick start guide. It describes all steps that need to be performed before, during, and after flight. It also links you to detailed explanations provided in
different chapters.
Tip 3: Repower WingtraOne
Corner cases can lead to an unexpected situation that prevents WingtraOne from taking off. In case you cannot solve your issue with tips 1 and 2, repower WingtraOne
and try again.
Tip 4: Submit a support request
If you require further help or assistance for using our WingtraOne please submit a support request. We will get back to you as soon as possible.
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