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Troubleshooting (cont.)
Call Into the Phone Remotely But the Phone Doesn’t Say Anything
This typically happens when a phone is set up for line sharing and the unit number
programmed into the phone is not set to 1. When line sharing, each phone must have a
different unit number. Your fi rst phone should be set up as unit 1, the next phone as unit 2,
and so on. If for some reason unit one becomes unhooked or is not detected, the others
on the line will pick up but not play anything. The phone will sit and wait on the line until the
unit number is pressed. There can be up to 8 phones on a line so it can be any unit number
between 2 and 8. If the incorrect unit number is pressed the phone will hang up and you will
have to try again.
Note: The S3 Communicator requires an analog telephone line. The digital line must be ran
through an analog port and must have at least 24VDC on the telephone line to work properly.
Glossary
Immediate Two-Way Conversation
This option disables the automated message the operator will get when an emergency
call is placed from the S3 Communicator. If this option is enabled the operator will NOT
automatically receive the site ID message, the operator will have to press
2
to receive the
message. The operator will not be prompted to press
2
. But you WILL be able to talk
immediately.
Maintenance Announcements
These are announcements that are played inside the elevator car if one of the following
parameters are met: The building power goes down, the telephone line has gone down, or
the battery has failed.
Ring - Down Line
A ring down line is a phone line that does not require a number to be dialed. Once the phone
is picked up or “on hook” the phone will automatically dial to a predetermined phone on the
other end. When programming use a single
VOL UP
to add a 2 second pause.
Site ID Message
This is a message that is recorded by the person programming the S3 Communicator. This
is the message played for the operator automatically once the call is accepted. A typical site
ID message should consist of: building name, address, elevator number if more than one is
present, and a callback number.
Telco
Telephone Line
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