Name: X-Rite DigiMatch PPG
Brand: X-Rite
Rating: 5 (1 reviews)

Questions and Answers:

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Tanya WalkerAug 2, 2025
What to do if my X-Rite DigiMatch PPG show measurement error?
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  vaughannathanielAug 3, 2025
  If your device shows measurement errors or inaccurate results, it could be due to several reasons. First, the material being measured might be damaged; try repeating the measurement. Second, the calibration might have been performed on a dirty white tile or camera test target; clean the calibration reference and repeat the calibration. The device itself might require calibration; perform a health check and calibration on the calibration reference. If these steps fail, the device might be defective, and you should contact technical support.
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David ZavalaAug 7, 2025
How to fix X-Rite DigiMatch PPG Measuring Instruments calibration procedure failure?
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  Kevin BautistaAug 7, 2025
  If the calibration procedure fails, it could be due to device movement or a dirty white tile. Try measuring the white tile and camera test target again. If the error persists, clean the white tile and camera test target as explained in the Appendices. If the issue continues, check the battery status, reset the device by holding the Measure Power On/Off button for 10 seconds, and then repeat the calibration.
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Dana McclainAug 11, 2025
What to do if my X-Rite DigiMatch PPG calibration error message says 'White Tile Dirty'?
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  Kimberly GreenAug 11, 2025
  If you receive a 'White Tile Dirty' error message during calibration, it indicates that the white tile is dirty. Clean the white tile according to the instructions in the Cleaning the Calibration Reference section.
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Sherri IbarraAug 16, 2025
What to do if my X-Rite DigiMatch PPG device and software not communicating?
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  Laura JohnsonAug 16, 2025
  If your device and the software aren't communicating via USB, first ensure the USB cable is properly connected between the computer and the device. If it is, the USB cable might be defective, so try exchanging it. If the issue persists, unplug the USB cable, wait one second, and reconnect it. If communication still fails, close and restart the software, then restart the device. As a last resort, reboot the computer.