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X-Rite DigiMatch PPG - User Manual

X-Rite DigiMatch PPG
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PPG DigiMatch
TM
Spectrophotometer
User Guide

Table of Contents

Questions and Answers

  • T
    Tanya WalkerAug 2, 2025
    What to do if my X-Rite DigiMatch PPG show measurement error?
    • V
      vaughannathanielAug 3, 2025
      If your device shows measurement errors or inaccurate results, it could be due to several reasons. First, the material being measured might be damaged; try repeating the measurement. Second, the calibration might have been performed on a dirty white tile or camera test target; clean the calibration reference and repeat the calibration. The device itself might require calibration; perform a health check and calibration on the calibration reference. If these steps fail, the device might be defective, and you should contact technical support.
  • D
    David ZavalaAug 7, 2025
    How to fix X-Rite DigiMatch PPG Measuring Instruments calibration procedure failure?
    • K
      Kevin BautistaAug 7, 2025
      If the calibration procedure fails, it could be due to device movement or a dirty white tile. Try measuring the white tile and camera test target again. If the error persists, clean the white tile and camera test target as explained in the Appendices. If the issue continues, check the battery status, reset the device by holding the Measure Power On/Off button for 10 seconds, and then repeat the calibration.
  • D
    Dana McclainAug 11, 2025
    What to do if my X-Rite DigiMatch PPG calibration error message says 'White Tile Dirty'?
    • K
      Kimberly GreenAug 11, 2025
      If you receive a 'White Tile Dirty' error message during calibration, it indicates that the white tile is dirty. Clean the white tile according to the instructions in the Cleaning the Calibration Reference section.
  • S
    Sherri IbarraAug 16, 2025
    What to do if my X-Rite DigiMatch PPG device and software not communicating?
    • L
      Laura JohnsonAug 16, 2025
      If your device and the software aren't communicating via USB, first ensure the USB cable is properly connected between the computer and the device. If it is, the USB cable might be defective, so try exchanging it. If the issue persists, unplug the USB cable, wait one second, and reconnect it. If communication still fails, close and restart the software, then restart the device. As a last resort, reboot the computer.
  • R
    Randall Brown VAug 19, 2025
    Why is my X-Rite Measuring Instruments Wi-Fi network cannot be configured?
    • T
      Troy RaymondAug 19, 2025
      If you can't configure the Wi-Fi network, you may have entered the wrong password. Repeat the Wi-Fi setup procedure, select your network, and carefully enter the password. Also, a weak Wi-Fi signal can cause this issue; move closer to the Wi-Fi access point (optimally within 5 meters) and try the setup again.
  • S
    Scott BrownAug 25, 2025
    What to do if my X-Rite DigiMatch PPG screen is frozen?
    • M
      mitchellmeganAug 25, 2025
      If your device's screen is frozen, it could be that the firmware is locked up. Disconnect the USB cable, then press and hold the measure power on/off button for 10 seconds and release it. The device will turn off, and you can then start it normally.
  • M
    Melissa JacksonAug 28, 2025
    What to do if my X-Rite DigiMatch PPG Measuring Instruments shows multiple error messages?
    • M
      Mrs. Yesenia FrancisAug 28, 2025
      If your device displays multiple error messages, it indicates that the device has encountered a cascade of errors. Press the OK button in the error message for 2 seconds.

Summary

FCC and Compliance Statements

USA FCC Supplier Declaration

Details FCC supplier declaration for product identification and responsible party.

FCC Compliance Statement

Outlines FCC labeling requirements and compliance statements for the device.

FCC RF Exposure Statement

Specifies FCC guidelines for human exposure to radio frequency energy.

Canada ISED Compliance Statement

States compliance with Industry Canada's license-exempt RSSs and operating conditions.

Canada RF Exposure Statement

Defines compliance with RSS-102 radiation exposure limits for Canada.

European Union Compliance Statement

Declares compliance with EU essential requirements and relevant provisions of Directive 2014/53/EU.

European Union RF Exposure Statement

Details compliance with EN 62311:2008 and EU exposure limits.

WEEE Directive Compliance

Information regarding the Waste Electrical and Electronic Equipment directive for product disposal.

RoHS Compliance

Statement of conformity with EU directive on restriction of hazardous substances.

REACH Compliance

Confirms conformity with EU regulation on Registration, Evaluation, Authorization, and Restriction of Chemicals.

IEC 62471 Photobiological Safety

Information on optical radiation hazards according to IEC 62471 standard.

Introduction and Setup

Packaging Contents

Lists all items included in the device packaging for user verification.

Device Battery Pack Information

Explains battery charging, lifespan, and icon indicators for the device.

Device Setup Procedures

Guides users through powering on/off the device and connecting the USB-C cable.

Measure and Power Button Functionality

Describes the function of the device's power and measurement button.

User Interface Overview

Main Screen and Operation Modes

Describes the main screen layout and how to navigate between different operation modes.

Pressure Sensor Indicators

Explains the role of pressure sensors and visual feedback for proper measurement positioning.

Settings Mode Configuration

Entering and Navigating Settings

How to access and navigate through the device's various settings menus.

Device Shut Down Procedure

Instructions on how to properly shut down the device.

Measurement Settings Options

Configuration of automatic versus manual measurement modes.

Measurement Number Setting

Option to set the default number of measurements required for a job.

Device Settings Management

Configuration of Wi-Fi, speaker, display, and battery saver options.

Device Information and System Settings

Accessing device info, selecting apps, language, date/time, and firmware updates.

Calibration Mode

Calibration Reference Usage

Guidelines for using the white tile and camera test target for calibration.

Device Calibration Procedure

Step-by-step instructions for calibrating the spectrophotometer using the reference.

Job and Measurement Operations

Measurement Tips for Accuracy

Advice on obtaining accurate and repeatable measurements, including handling tips.

New Job Creation and Measurement

How to create new measurement jobs and take samples with the device.

Editing and Deleting Saved Jobs

Instructions for editing job names and deleting saved measurement jobs.

Job List Navigation and Selection

How to view and select downloaded or saved jobs from the job list.

Deleting All Measurement Jobs

Procedure to delete all saved measurement jobs from the device.

Device Applications (Apps)

Color Comparison Tool

Using the Compare app to measure and compare color differences between two parts.

Image Capture for Inspection

Functionality of the Inspect app for capturing images of measurement zones.

Performing Device Health Check

How to initiate and interpret the results of a device health check.

Appendices and Support

Service and Technical Support

Information on contacting X-Rite for repairs, support, and online resources.

Device Cleaning Procedures

Guidelines for cleaning the device exterior and calibration reference components.

Light Seal Maintenance

Instructions for checking and replacing the light seal for accurate measurements.

Battery Replacement Policy

Information on battery pack service and replacement procedures.

Troubleshooting Guide

Screen and Power Issues

Solutions for dark screens, unstable displays, and frozen screens.

Measurement and Calibration Errors

Troubleshooting steps for inaccurate measurements and calibration failures.

Connectivity and Communication Problems

Resolving issues with USB connection and device-software communication.

Wi-Fi Connection Troubleshooting

Steps to resolve Wi-Fi connection and network configuration issues.

Error Message Resolution

Guidance on interpreting and resolving various error messages displayed by the device.

Technical Specifications

Device Physical Dimensions

Specifies the length, width, height, and weight of the spectrophotometer.

Environmental Operating Conditions

Details the recommended operating and storage temperatures and humidity.

Repeatability and Battery Specifications

Provides short-term repeatability data and battery type/charging information.

Connectivity and Module Details

Information on USB connectivity standards and Wi-Fi module specifications.

X-Rite DigiMatch PPG Specifications

General IconGeneral
BrandX-Rite
ModelDigiMatch PPG
CategoryMeasuring Instruments
LanguageEnglish

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