Troubleshooting
6 - 2
6
Error messages in the Status Monitor
The Status Monitor will report problems with the printer. Take the corrective actions listed in the following
table for the error message that the Status Monitor reports.
The default setting for the Status Monitor is off. If you would like to turn the status monitor on, you can change
the setting of the Status Monitor in the Printer Features of the Advanced tab. See Printer Features on page
3-6.
Error message Action
Cover open Close the front cover of the printer.
Back Cover open Close the back cover of the printer.
Memory Full Press the Go button to print the data remaining in the printer. Cancel the print
job if you want to delete the data remaining in the printer, see Cancel printing on
page 4-7.
Reduce the print resolution or reduce the complexity of your document.
Print Overrun Press the Go button to print the data left in the printer. Cancel the print job if you
want to delete the data remaining in the printer, see Cancel printing on page 4-7.
If this does not clear the error, reduce the complexity of your document or reduce
the print resolution.
Set page protection to AUTO by using the supplied Windows
®
driver.
No Paper Tray 1
No Paper Manual Feed
The paper tray may be out of paper or not properly installed. If it is empty, put a
new stack of paper in the paper tray and then press the Go button.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it before printing. Sometimes it is helpful to remove the paper, turn the
stack over and put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure you use paper that meets recommended paper specifications. See
What kind of paper can I use? on page 2-5.
Paper Jam Tray 1
Paper Jam Inside
Paper Jam Rear
Take out the jammed paper from the indicated area.
See Paper jams and how to clear them on page 6-5.
Toner Empty See Replacing the toner cartridge on page 5-3.
Toner Low Purchase a new toner cartridge and have it ready for when the Toner Life End
status is indicated.
Cartridge Position Error Take out the toner cartridge and put it back into the printer again.
Replace Drum Soon The drum is near the end of it's life. Purchase a new drum unit to replace the
current one. See Replacing the drum unit on page 5-8.
Dust on Drum See Cleaning the corona wire on page 5-14.
Service Call Check the LED indication to identify the error. See Service call indications on
page 4-5.
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