Troubleshooting
6 - 4
6
Paper handling
First, make sure that you are using paper that meets recommended paper specifications. See What kind of
paper can I use? on page 2-5.
Problem Recommendation
The printer does not feed
paper.
If there is paper in the paper tray, make sure it is straight. If the paper is
curled, you should straighten it before printing. Sometimes it is helpful to
remove the paper, turn the stack over and put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Check that manual feed mode is not selected in the print driver.
The printer does not feed
paper from the manual feed
slot.
Re-insert the paper firmly, one sheet at a time.
Make sure that manual feed mode is selected in the print driver.
The printer will not feed
envelopes.
The printer can feed envelopes from the manual feed slot. Your application
software must be set up correctly to print on the envelope size you are using.
This is usually done in the page setup or document setup menu of your
software. Please see your software application manual.
A paper jam has occurred. Clear the jammed paper. See Paper jams and how to clear them on page
6-5.
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