June 2014
6-11
Xerox® Phaser® 3020 Printer Service Manual
GP 1, GP 2
General Procedures and Information
GP 1 Diagnostics Entry and Exit
Purpose
This procedure describes the following items:
• How to enter the Diagnostic (EDC) Mode
• The EDC menu
• How to exit Diagnostics
Procedure
Use the following steps to enter Diagnostic Mode:
1. Obtain the EDC tool and download it onto the PWS.
• The EDC tool is available from the GSN website
2. Connect to the printer with a USB cable.
3. Switch On the power to the printer.
4. When the printer is in Ready mode, open the EDC ReadData application and select [Run]
in the Compressed (zipped) Folders dialog box.
5. First, select [Update LCD] in the EDC dialog box to enable download of all diagnostic
menu strings before running the EDC application.
6. Press the <Menu> button.
7. Use the arrows to select the desired diagnostic function.
8. Select <Enter> to confirm menu choices and to run diagnostic tests.
9. Use the <Upper Level> button to stop diagnostic tests and to return to the previous menu
level.
To exit Diagnostic Mode:
1. Press the <Exit> button.
Refer to Section 6, Diagnostics for a listing of available functions within EDC mode.
GP 2 Machine Reports
Purpose
Use this procedure to access and print machine reports. The information within the reports
may be useful for troubleshooting problems.
Procedure
To access machine reports, follow the steps below:
From the Control Panel:
1. To print a Configuration Report, press and hold the <WPS> button for approximately 10
seconds. The green LED light flashes, goes solid, then flashes again. Release button to
print report.
2. To print the Supplies Information and Usage Counter Reports, press and hold the <WPS>
button for approximately 15 seconds until the green LED flashes, goes solid, flashes then
goes solid again. Release the button to print the reports.
From Easy Printer Manager:
1. Connect to the printer via USB cable or wireless connection.
2. Open Easy Printer Manager.
3. Select the [Settings] tab then select the [CentreWare Internet Services] button.
4. Login to CWIS: username (admin) password (1111).
NOTE: It may be necessary to obtain the username and password from the customer if
they have been changed.
5. Select the [Status] tab then, [Current Settings, Print Information] to access:
• Machine Information
• Security Information
• Print Information and Reports:
– Configuration
– Network Configuration
– Supplies Info
– Usage Counters
– Demo Page
Refer to the Phaser® 3020 User Guide for the following:
• Section 1 Getting Started, Information Pages, for information on machine reporting and
configuration using the Control Panel and CentreWare Internet Services (CWIS) includ-
ing:
• Section 6 Maintenance: Checking the Status of Consumables.
• Section 7 Troubleshooting, Machine Status Indicators, for:
– LED color and status descriptions
– Printing machine reports.
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General
Weight and Dimensions
