8 Xerox
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PrimeLink
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B9100/B9110/B9125/B9136 Copier/Printer User Guide
Ordering Supplies ................. . ................. . . . . . ............ . . . . . . ................ . ................. . ................. . . . 203
Checking the Status of Customer Replaceable Units (CRUs) .... . . . . . ................ . . ................ . . . . . ......... 203
Replacing the Toner Cartridge ........... . . ................ . . . . . ............. . . . . . ................. . ................ . . ......... 203
Replacing the Waste Toner Container . . . . . . . ................ . ................. . . . . . ............. . . . . . ................ . . ..... 206
Troubleshooting........... . . . . . ................. . ................. . . . . . ............ . . . . . . ................ . ................. . ................. . . . 209
General Troubleshooting.... . . ................ . ................. . . . . . ............. . . . . . ................ . . ................ . ............. 210
Image Quality Troubleshooting.. . . ................ . . ................ . ................. . . . . . ............. . . . . . ................ . . ..... 214
Image is not as Expected.............. . ................. . ................. . . . . . ............ . . . . . . ................ . ............. 219
Copy Troubleshooting ... . . . . . . ............ . . . . . ................. . ................. . ................ . . . . . . ............ . . . . . ............. 222
Unable to Copy.. . . . . . ................ . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ 222
The Copy Result is not as Expected ............... . . ................ . . ................ . . . . . ............. . . . . . ................ 223
Print Troubleshooting .... . . ................ . . . . . ............. . . . . . ................. . ................ . . ................ . . . . . ............. 226
Unable to Print................. . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . .. 226
The Printed Result is not as Expected.......... . ................ . . ................ . . . . . ............. . . . . . ................. . .. 228
Scan Troubleshooting............... . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . .. 230
Unable to Scan with the Machine...... . . . . . . ............ . . . . . ................. . ................. . ................ . . . . . . ..... 230
Unable to Import the Scanned Document to the Computer .. ............ . . . . . ................. . ................. . .. 231
Unable to Send the Scanned Document Over the Network (FTP/SMB)................ . . . . . ............ . . . . . . ..... 232
Problems with Sending Email ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . .. 233
Paper Jams . . . . . ................ . . ................ . ................. . . . . . ............. . . . . . ................ . . ................ . ............. 234
Information About Paper Jams. ................. . . . . . ............ . . . . . . ................ . ................. . . . . . ............. . . . 234
Document Feeder Jams ..... . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . .. 234
Document Jams Under the Document Feeder Belt...... . . . . . ................ . . ................ . . ................ . . . . . .. 237
Paper Jams in Trays 1–4 . . . . . . ................ . . ................ . ................. . . . . . ............. . . . . . ................ . . ..... 238
Paper Jams in Tray 5 (Bypass) ........... . . ................ . . ................ . . . . . ............. . . . . . ................ . . ......... 238
Paper Jams in Transport Unit 4.................. . ................ . . . . . . ............ . . . . . ................. . ................. . .. 240
Paper Jams Inside the Main Unit . . ............. . . . . . ................ . . ................ . . . . . ............. . . . . . ................ 242
Lower Left Cover Jams .. ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . ......... 245
Paper Jams in the Bottom-Right Door.. . ................ . . . . . ............. . . . . . ................. . ................ . . ......... 245
Fax Problems ........ . . . . . ............. . . . . . ................. . ................ . . ................ . . . . . ............. . . . . . ................. . .. 247
Problems Sending Faxes......... . . . . . ............. . . . . . ................ . . ................ . ................. . . . . . ............. . . . 247
Problems Receiving Faxes . ................ . . ................ . . . . . ............. . . . . . ................. . ................ . . ......... 248
Fault Information .. . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . ............. . . . . . .. 249
Fault Messages .. . ................. . ................. . ................ . . . . . . ............ . . . . . ................. . ................. . . . 249
Specifications. . . . . ............. . . . . . ................ . . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ 251
Copy Specifications . . . . ................. . ................. . ................ . . . . . . ............ . . . . . ................. . ................. . . . 252
Print Specifications .... . . . . . ................ . . ................ . . ................ . . . . . ............. . . . . . ................ . . ................ 254
Scan Specifications.... . ................. . ................. . . . . . ............ . . . . . . ................ . ................. . ................. . . . 257
Duplex Automatic Document Feeder (DADF) Specifications ... . . . . . . ............ . . . . . ................. . ................. . . . 258
Regulatory Information............ . . . . . ............. . . . . . ................ . . ................ . . . . . ............. . . . . . ................ . . ......... 259
Basic Regulations ............. . . . . . ............. . . . . . ................ . . ................ . . . . . ............. . . . . . ................ . . ......... 260
United States.. . ................ . . . . . ............. . . . . . ................ . . ................ . . ................ . . . . . ............. . . . . . .. 260
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