Paper Jams
LOCATING PAPER JAMS
CCaauuttiioonn:: Parts that are near the fuser are hot. To prevent personal injury, never touch an area that has a
Caution label. Power off the printer immediately, then wait 40 minutes for the fuser to cool. After the
printer has cooled, try to remove the jammed paper. If the error on the control panel remains, contact
your Xerox representative.
WWaarrnniinngg:: Do not attempt to clear any paper jams using tools or instruments. This action can damage
the printer permanently.
The following illustration shows where paper jams can occur along the paper path:
1. Door C, Back Door
2. Standard 550-sheet Paper Trays 1–4
3. Bypass Tray
4. Door A, Front Door
5. Center Output Tray
MINIMIZING PAPER JAMS
The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can
cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid
damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it
normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload
paper that has jammed.
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Xerox
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VersaLink
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B620 Printer User Guide
Troubleshooting
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