• Use only Xerox approved paper. For details, refer to Supported Paper.
• Use only dry, undamaged paper.
WWaarrnniinngg:: Some paper and other media types can cause poor output quality, increased paper jams,
or damage your printer. Do not use the following:
• Rough or porous paper
• Inkjet paper
• Glossy or coated paper
• Paper that has been photocopied
• Paper that has been folded or wrinkled
• Paper with cutouts or perforations
• Stapled paper
• Envelopes with windows, metal clasps, side seams, or adhesives with release strips
• Padded envelopes
• Plastic media
• Iron-on transfer paper
• Ensure the paper type selected in your print driver matches the paper type on which you are printing.
• If you have the same size paper loaded in more than one tray, let the printer select the proper tray according to
media and tray priority.
• Do not load more than one type, size, or weight of paper in the tray at a time.
• Store your paper and other media properly for optimum print quality. For details, refer to Paper Storage
Guidelines.
Solving Print-Quality Problems
Your printer is designed to produce high-quality prints consistently. If you observe print-quality problems, use the
information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/
VLB620support.
WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using
unsupported paper or specialty media. For more information, contact your local Xerox representative.
Note: To enhance the print quality, the toner cartridges for many models are designed to cease functioning
at a predetermined point.
Printing the Troubleshooting Print-Quality Pages
1. At the printer control panel, press the HHoommee button.
2. Touch DDeevviiccee.
3. Touch IInnffoorrmmaattiioonn PPaaggeess.
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B620 Printer User Guide 205
Troubleshooting
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