Xerox VersaLink C400 User Manual

Troubleshooting
146 Xerox
®
VersaLink
®
C400 Color Printer
User Guide
Minimizing Paper Jams
The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper
types can cause jams. If supported paper is jamming frequently in one area, clean that area of the
paper path.
The following can cause paper jams:
• Selecting the incorrect paper type in the print driver.
• Using damaged paper.
• Using unsupported paper.
• Loading paper incorrectly.
• Overfilling the tray.
• Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:
• Use only supported paper. For details, refer to Supported Paper on page 98.
• Follow proper paper handling and loading techniques.
• Always use clean, undamaged paper.
• Avoid paper that is curled, torn, moist, creased, or folded.
• To separate the sheets before loading into the tray, fan the paper.
• Observe the paper tray fill line; never overfill the tray.
• Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
• After loading the tray, at the control panel, select the correct paper type and size.
• When printing, select the correct type and size in the print driver.
• Store paper in a dry location.
Avoid the following:
• Polyester coated paper that is designed especially for inkjet printers.
• Paper that is folded, wrinkled, or excessively curled.
• Loading more than one type, size, or weight of paper in a tray at the same time.
• Overfilling the tray.
• Allowing the output tray to overfill.
For a detailed list of supported paper, go to www.xerox.com/rmlna.

Xerox VersaLink C400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	8.2 s
Time to first page (color, normal)	9.3 s
Print speed (black, normal quality, A4/US Letter)	36 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	80000 pages per month
Recommended duty cycle	0 - 5000 pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6, PDF 1.7, PostScript 3, TIFF, XPS
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	1250 sheets
Total number of input trays	1
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Labels, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 80 lbs
Network ready	-
Wi-Fi standards	Wi-Fi 4 (802.11n)
Security algorithms	256-bit AES, HTTPS, IPSEC, SNMP, SSL/TLS
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Standard interfaces	USB 3.2 Gen 1 (3.1 Gen 1), Wireless LAN
Internal memory	2048 MB
Processor cores	2
Noise level (ready)	29.2 dB
Processor frequency	1050 MHz
Maximum internal memory	- MB
Sound pressure level (printing)	53.1 dB
Display	LCD
Control type	Touch
Product color	Blue, White
Display diagonal	5 \
Market positioning	Home & office
Current rating	10 A
AC input voltage	110 - 127 V
AC input frequency	50 - 60 Hz
Power consumption (off)	4 W
Power consumption (standby)	76 W
Power consumption (printing)	705 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	SuSE Linux 10.2, SuSE Linux 10.3, SuSE Linux 11, SuSE Linux 11.1, SuSE Linux 11.2, SuSE Linux 12.0, SuSE Linux 12.3, SuSE Linux 9.3
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 R2 x64, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	10 - 85 %

Weight and Dimensions

Depth	490 mm
Width	490.22 mm
Height	398.78 mm
Weight	25855 g