Xerox VersaLink C400

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Troubleshooting

156 Xerox

VersaLink

C400 Color Printer

User Guide

4. Remove any jammed paper from the back of the printer.

5. Close the paper guide on the Fuser.

6. Lower the green levers to their original position.

7. Close the rear door.

Main Page

Table of Contents3
Safety9
Notices and Safety10
Electrical Safety11
General Guidelines11
Power Cord12
Emergency Turn off12
Operational Safety13
Operational Guidelines13
Ozone Release13
Printer Location14
Printer Supplies14
Maintenance Safety15
Printer Symbols16
Environmental, Health, and Safety Contact Information18
Getting Started19
Parts of the Printer20
Front View20
Internal Parts21
Rear View21
Control Panel22
Power Options24
Powering on the Printer or Exiting Low-Power or Sleep Mode24
Restarting, Placing in Sleep Mode, or Powering off the Printer25
Accessing the Printer26
Logging in26
Introduction to Apps27
Information Pages28
Printing Information Pages28
Configuration Report29
The Embedded Web Server30
Accessing the Embedded Web Server30
Finding the IP Address of Your Printer30
Installation and Setup31
Installation and Setup Overview31
Selecting a Location for the Printer31
Connecting the Printer32
This Section Includes: Selecting a Connection Method32
Connecting to a Computer Using USB33
Connecting to a Wired Network33
Connecting to a Wireless Network34
Initial Printer Setup39
Configuring Airprint39
Google Cloud Print40
Installing the Software41
More Information45
Customize and Personalize47
Customize and Personalize Overview48
Customizing or Personalizing the Home Screen49
Customizing or Personalizing the Apps50
Customizing or Personalizing the Feature List50
Saving Presets50
Removing App Customization51
Xerox Apps53
Xerox ® App Gallery54
Xerox ® Apps Gallery Overview54
Creating a Xerox ® App Gallery Account55
Logging in to Your Xerox ® App Gallery Account56
Installing or Updating an App from the Xerox ® App Gallery56
Device57
Device Overview57
About59
Supply Status60
Billing and Usage Counters61
Reset to Factory Defaults61
Remote Services61
Jobs62
Jobs Overview62
Managing Jobs62
Managing Special Job Types63
Managing Jobs Using the Embedded Web Server67
Print from USB68
Print from USB Overview68
Printing from a USB Flash Drive68
Printing71
Printing Overview72
Selecting Printing Options73
Print Driver Help73
Windows Printing Options74
Macintosh Printing Options76
UNIX and Linux Printing76
Mobile Printing Options79
Printing from a USB Flash Drive80
Printing Features81
Managing Jobs81
This Section Includes: Managing Jobs81
Printing Special Job Types82
Selecting Paper Options for Printing86
Scaling86
Printing on both Sides of the Paper87
Print Quality87
Image Options88
Image Shift88
Color Adjustments88
Printing Mirror Images89
Printing Multiple Pages to a Single Sheet89
Printing Booklets89
Using Special Pages90
Printing Watermarks for Windows92
Orientation93
Printing Banner Pages93
Selecting Job Completion Notification for Windows93
Using Custom Paper Sizes94
Printing on Custom Paper Sizes94
Defining Custom Paper Sizes94
Paper and Media97
Supported Paper98
Recommended Media98
Ordering Paper98
General Paper Loading Guidelines98
This Section Includes: Recommended Media98
Paper that Can Damage Your Printer99
Paper Storage Guidelines99
Supported Paper Types and Weights100
Supported Standard Paper Sizes100
Supported Standard Paper Sizes for Automatic 2-Sided Printing100
Supported Custom Paper Sizes101
Cardstock101
Loading Paper102
Changing Paper Settings102
Loading Paper in Trays 1 and 2103
Loading Paper in the Bypass Tray106
Configuring Trays 1 or 2 for the Paper Length109
Printing on Special Paper110
Envelopes110
Labels114
Maintenance117
General Precautions118
Cleaning the Printer119
Cleaning the Exterior of the Printer119
Cleaning the Interior119
Adjustments and Maintenance Procedures129
Color Registration129
Performing a Color Calibration129
Adjusting Paper Registration130
Supplies132
Consumables132
Routine Maintenance Items132
Ordering Supplies133
Toner Cartridges135
Recycling Supplies135
Managing the Printer136
Viewing the Meter Reading136
Printing the Billing Summary Report136
Moving the Printer137
Troubleshooting139
General Troubleshooting140
Printer Does Not Power on140
This Section Includes: Printer Does Not Power on140
Printer Resets or Powers off Frequently141
Printer Does Not Print141
Printing Takes too Long142
Document Prints from Wrong Tray143
Automatic 2-Sided Printing Problems143
Printer Is Making Unusual Noises143
Paper Tray will Not Close143
Condensation Has Formed Inside the Printer144
Paper Jams145
Locating Paper Jams145
Minimizing Paper Jams146
Clearing Paper Jams147
Troubleshooting Paper Jams157
Print-Quality Problems159
Controlling Print-Quality159
Paper and Media160
Solving Print-Quality Problems161
Getting Help166
Viewing Warning Messages on the Control Panel166
Viewing Current Errors on the Control Panel166
Using the Integrated Troubleshooting Tools166
Online Support Assistant167
Information Pages167
More Information167
Specifications169
Printer Configurations and Options170
Available Configurations170
Standard Features170
Options and Upgrades171
Physical Specifications172
Weights and Dimensions172
Standard Configuration172
Configuration with Optional 550-Sheet Feeder172
Total Space Requirements173
Clearance Requirements173
Clearance Requirements with Optional 550-Sheet Feeder173
Environmental Specifications174
Temperature174
Relative Humidity174
Elevation174
Electrical Specifications175
Power Supply Voltage and Frequency175
Power Consumption175
ENERGY STAR Qualified Product175
Germany - Blue Angel176
Recycling Supplies176
Performance Specifications177
Print Speed177
Regulatory Information179
Basic Regulations180
United States FCC Regulations180
Canada180
Certifications in Europe181
European Union Lot 4 Imaging Equipment Agreement Environmental Information181
Germany184
Turkey Rohs Regulation184
Eurasian Economic Community Certification184
Regulatory Information for 2.4 Ghz Wireless Network Adapter185
Ozone Release185
Copy Regulations186
United States186
Canada188
Other Countries188
Safety Certification189
Material Safety Data Sheets190
Recycling and Disposal191
All Countries192
North America193
European Union194
Domestic/Household Environment194
Professional/Business Environment194
Collection and Disposal of Equipment and Batteries195
Battery Symbol Note195
Battery Removal195
Other Countries196

Xerox VersaLink C400 - Page 156

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