Xerox VersaLink C7000DN - Troubleshooting

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Xerox

VersaLink

C7000 Color Printer

User Guide

145

Troubleshooting

This chapter contains:

• General Troubleshooting .......................................................................................................... 146

• Paper Jams .............................................................................................................................. 151

• Print-Quality Problems.............................................................................................................. 165

• Getting Help ............................................................................................................................ 171

Main Page

Table of Contents3
Safety9
Notices and Safety10
Electrical Safety11
General Guidelines11
Power Cord11
Emergency Power off12
Operational Safety13
Operational Guidelines13
Ozone Release13
Printer Location13
Printer Supplies14
Maintenance Safety15
Printer Symbols16
Environmental, Health and Safety Contact Information18
Getting Started19
Parts of the Printer20
Front View20
Internal Parts21
Rear View22
Configurations23
Control Panel24
Power Options26
Powering on the Printer26
Powering off the Printer27
Entering and Exiting Sleep Mode and Low-Power Mode27
Power Saver27
Accessing the Printer29
Logging in29
Convenience Authentication29
Smart Card29
Introduction to Apps30
Information Pages31
Printing Information31
Configuration Report32
The Embedded Web Server33
Accessing the Embedded Web Server33
Finding the IP Address of Your Printer33
Certificates for the Embedded Web Server34
Downloading the Configuration Report from the Embedded Web Server34
Using the Remote Control Panel Feature35
Installation and Setup36
Installation and Setup Overview36
Selecting a Location for the Printer36
Connecting the Printer37
Selecting a Connection Method37
Connecting to a Computer Using USB37
Connecting to a Wired Network38
Connecting to a Wireless Network38
Initial Printer Setup44
Configuring Airprint44
Configuring Google Cloud Print45
Installing the Software47
Operating System Requirements47
Installing the Print Drivers for a Windows Network Printer47
Installing the Print Drivers for a Windows USB Printer48
Installing the Drivers and Utilities for Macintosh os X48
Installing Drivers and Utilities for UNIX and Linux48
Installing the Printer as a Web Service on Devices49
More Information50
Customize and Personalize51
Customize and Personalize Overview52
Customizing or Personalizing the Home Screen53
Hiding or Showing an App on the Home Screen53
Rearranging Apps on the Home Screen53
Customizing or Personalizing the Apps54
Customizing or Personalizing the Feature List54
Saving Presets54
Removing App Customization Using the Control Panel55
Xerox ® Apps57
Xerox ® App Gallery58
Xerox App Gallery58
Xerox ® App Gallery Overview58
App Gallery58
App Gallery59
App Gallery60
Logging out of Your App Gallery Account61
Device62
Device Overview62
About62
Supply Status63
Billing and Usage Counters64
Reset to Factory Defaults65
Remote Services65
Jobs66
Jobs Overview66
Managing Jobs66
Managing Special Job Types67
Managing Jobs Using the Embedded Web Server70
Usb72
USB Overview72
Printing from a USB Flash Drive72
Printing from a USB Flash Drive Already Inserted in the Printer73
Printbyxerox74
Printbyxerox Overview74
Printing with the @Printbyxerox App74
Printing75
Printing Overview76
Selecting Printing Options77
Print Driver Help77
Windows Printing Options78
Macintosh Printing Options80
UNIX and Linux Printing81
Mobile Printing Options83
Print Jobs85
Managing Jobs85
Printing Special Job Types86
Printing Features90
Selecting Paper Options for Printing90
Printing on both Sides of the Paper90
Xerox Black and White91
Print Quality91
Image Options91
Printing Multiple Pages to a Single Sheet92
Printing Booklets93
Using Special93
Printing Watermarks for Windows95
Orientation96
Advanced Tab97
Using Custom Paper Sizes98
Printing on Custom Paper Sizes98
Defining Custom Paper Sizes98
Paper and Media101
Paper and Media Overview102
Supported Paper103
Ordering Paper103
General Paper Loading Guidelines103
Paper that Can Damage Your Printer103
Paper Storage Guidelines104
Supported Paper Types and Weights104
Supported Standard Paper Sizes106
Supported Standard Paper Sizes for Automatic 2-Sided Printing107
Supported Paper Types and Weights for Automatic 2-Sided Printing108
Supported Custom Paper Sizes108
Configuring Tray Settings109
Loading Paper110
Loading Paper in Trays 1-4110
Loading Paper in the Bypass Tray114
Printing on Special Paper118
Envelopes118
Labels122
Maintenance127
General Precautions128
Cleaning the Printer129
Cleaning the Exterior129
Cleaning the Interior129
Supplies134
Consumables134
Routine Maintenance Items134
Ordering Supplies137
Toner Cartridges137
Recycling Supplies138
Adjustments and Maintenance Procedures139
Color Registration139
Color Calibration139
Adjusting Paper Registration139
Adjusting the Altitude142
Managing the Printer143
Viewing the Meter Reading143
Printing the Billing Summary Report143
Moving the Printer144
Troubleshooting145
General Troubleshooting146
Printer Does Not Power on146
Printer Resets or Powers off Frequently146
Printer Does Not Print147
Printing Takes too Long148
Document Prints from Wrong Tray149
Automatic 2-Sided Printing Problems149
Printer Is Making Unusual Noises149
Paper Tray will Not Close150
Condensation Has Formed Inside the Printer150
Paper Jams151
Locating Paper Jams151
Minimizing Paper Jams151
Clearing Paper Jams153
Troubleshooting Paper Jams160
Clearing Paper Jams in the Integrated Office Finisher162
Print-Quality Problems165
Controlling Print Quality165
Paper and Media165
Solving Print-Quality Problems166
Getting Help171
Viewing Warning Messages on the Control Panel171
Viewing Current Errors on the Control Panel171
Using the Integrated Troubleshooting Tools171
Online Support Assistant171
More Information about Your Printer172
A Specifications173
Printer Configurations and Options174
Available Configurations174
Configurations174
Features175
Options and Upgrades176
Physical Specifications177
Weights and Dimensions177
Total Space Requirements179
Environmental Specifications181
Temperature181
Relative Humidity181
Elevation181
Electrical Specifications182
Power Consumption182
Power Supply Voltage and Frequency182
ENERGY STAR Qualified Product182
Recycling Supplies183
Performance Specifications184
Print Speed184
B Regulatory Information185
Basic Regulations186
Energy Star186
Power Consumption and Activation Time186
Information186
Default Power Saver Settings187
Environmental Benefits of Duplex Printing187
Paper Types187
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapters187
United States FCC Regulations188
Canada188
Certifications in Europe189
Eurasian Economic Community Certification189
Germany190
Turkey Rohs Regulation190
Safety Certification191
Material Safety Data Sheets192
C Recycling and Disposal193
All Countries194
North America195
European Union196
Domestic/Household Environment196
Professional/Business Environment196
Collection and Disposal of Equipment and Batteries197
Battery Symbol Note197
Battery Removal197
Other Countries198

Xerox VersaLink C7000DN - Troubleshooting

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