Xerox WorkCentre 3655 User Manual

Troubleshooting
222 Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
Symptom Solutions
The output is too light.
• To check the toner level, check the control panel, use the print driver, or
Xerox
®
CentreWare
®
Internet Services. If the toner cartridge is near
empty, replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner cartridge.
• Ensure that the print quality mode is not set to Toner Saver. Toner Saver
us useful for draft quality output.
• Replace the paper with a recommended size and type, and confirm that
your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• If printer is located in a high altitude environment, adjust the altitude
setting of the printer. For details, see Adjusting the Altitude.
Toner smears or print comes off.
The output has stains on the back
side.
• Change the Paper Type settings in the print driver. For example, change
Plain to Lightweight Cardstock.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of the
printer with an electrician if necessary. For details, see Electrical
Specifications on page 242.
Random spots on the output, or the
image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, install a genuine Xerox
toner cartridge.
• Use the Rough paper type setting, or try a paper with a smoother surface.
• Ensure that the humidity in the room is within specifications. For details,
see Relative Humidity.

Xerox WorkCentre 3655 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (black, normal)	12 s
Input color depth	24 bit
Maximum scan area	216 x 356 mm
Image formats supported	JPG, TIF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Digital sender	-
Maximum duty cycle	150000 pages per month
Page description languages	PCL 5c, PCL 6, PostScript 3
Wi-Fi	No
Security algorithms	FIPS 140-2, SNMP, SSL/TLS
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv6)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, PR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD, NetWare: Bindery & NDS IPX/SPX, NDPS/NEPS, AppleTalk: EtherTalk, Microsoft Windows Networking over IP, Apple Bonjour IPv6, Secure FTP
Internal memory	2048 MB
Internal storage capacity	250 GB
Sound power level (standby)	31.9 dB
Sound pressure level (printing)	55.9 dB
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Maximum number of input trays	4
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	139.7 - 216 mm
Custom media length	139.7 - 356 mm
Duplex media weight	60 - 125 g/m²
Paper tray media types	Bond paper, Card stock, Cut sheet, Labels, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 216 g/m²
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Blue, White
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	82 W
Power consumption (average operating)	525 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	RoHS, ENERGY STAR
Certification	FCC, CE 2006/95/EC, 2004/108/EC & 1999/5/EC\\r UL 60950-1/CSA 60950-1-07, EAC, WEEE
Package depth	672 mm
Package width	653 mm
Package height	723 mm
Package weight	33000 g
Operating temperature (T-T)	5 - 32 °C
Operating relative humidity (H-H)	15 - 85 %

Weight and Dimensions

Depth	541 mm
Width	560 mm
Height	577 mm