Troubleshooting
WorkCentre 5300 Series Multifunction Printer
User Guide
185
Troubleshooting Paper Jams
The printer is designed to function with minimal paper jams using Xerox
®
supported media types only.
Other media types may cause more frequent paper jams. If supported media is jamming frequently in
one area, that area may need to be cleaned or repaired.
This section contains help for the following problems:
• The Printer Pulls Multiple Sheets Together on page 185
• Paper Jam Message Stays On on page 185
• Duplex Unit Jams on page 185
• Document Feeder Jams on page 186
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Duplex Unit Jams
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past fill line.
The front edges of the paper are not even. Remove the media, align the front edges, then reload it.
The media is moist from humidity. Remove the media from the tray, and replace it with new
dry media.
Too much static electricity is present. Try a new ream of paper.
Unsupported media. Use only Xerox-approved media. See Supported Media on
page 51.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have
removed all of the jammed paper.
Probable Causes Solutions
Unsupported media of the wrong size,
thickness, or type is being used.
Use only Xerox-approved media. For details, see Supported
Media on page 51.
Recheck the media path inside the duplex module and
make sure that you have removed all of the jammed paper.
Make sure that you have not mixed media types in the tray.
Do not print envelopes, labels or extra heavyweight paper
2-sided.
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