8-8
HOW TO USE YOUR CARAVAN’S EQUIPMENT
Whale Heating System - Troubleshooting
The Whale Space Heater and Whale Water Heater are equipped with an electronic diagnostic
system which will detect fault conditions ranging from poor gas or d.c. supply to internal heater
malfunctions. In the unlikely event of a failure, the Diagnostic LED will light red.
Whale Space Heater - Fault Finding
If the Space Heater diagnostic LED is lit as shown:-
Press and together to identify the problem.
The number of bars that light on the Temperature Gauge indicate the fault code, e.g. 1 bar lit
equals fault code 1, 2 bars lit equals fault code 2 etc.
Check gas supply making sure that there is gas in the bottle and no blockage in the gas line.
Ensure that propane is used at temperatures below +5°C. Clear lockout as described.
Number Fault Remedy
of Bars
Lit
1 No flame
detected
Check gas supply making sure that there is gas in
the bottle and no blockage in the gas line. Ensure
that propane is used at temperatures below +5°C.
clear lockout as described.
2
Overheat
Check the air ducts and vents are not blocked or
restricted. Whale recommends that you wait at
least 5 to 10 minutes to allow the Space Heater to
cool before clearing lockout as described.
3
Low/high
voltage
supply
Minimum operating voltage is 10V, maximum is
15V, when measured at the Space Heater. Check
battery voltage. If between 10V and 15V, check
connections between Space Heater and battery.
Check alternator or external battery charging. Clear
lockout as described.
4
Combustion
air fault
Check combustion air inlet flue and exhaust flue
for blockages. Clear lockout as described.
5 Other/
Internal fault
Attempt to clear lockout as described. If this fails,
contact Whale Support on +44 (0)845 217 2933.
Solid
General
fault
Two faults have occurred at the same time OR at
least five or more lockout clearing attempts have
been unsuccessful. Clear lockout by pressing the
red Reset Button on the Space Heater, as
described.
HEATING
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