1-12
176183-1CD
HW1483638
1 Introduction
1.12Customer Support Information
MH5S
(II)/MH5F
1.12 Customer Support Information
If you need assistance with any aspect of your MH5S(II)/MH5F system,
please contact Yaskawa Customer Support at the following 24-hour
telephone number:
For routine technical inquiries, you can also contact Yaskawa Customer
Support at the following e-mail address:
When using e-mail to contact Yaskawa Customer Support, please provide
a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please have the following information ready before you call Customer
Support:
techsupport@motoman.com
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
or information, you must contact Yaskawa Customer
Support at the telephone number shown above.
• System MH5S
(II)/MH5F
• Primary Application ___________________________
• Controller DX200/DX100/FS100
• Software Version Access this information on the
Programming Pendant’s LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
• Robot Serial Number Located on the robot data plate
• Robot Sales Order Number Located on the DX200/DX100/
FS100 controller data plate
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