Yealink CP960 Teams Edition User Manual

Lists related documents available on the Yealink Support page for the product.

Guides the user through initial setup and basic operations of the phone.

Details the physical components and features of the CP960 phone with numbered diagrams.

Explains how to navigate the phone's interface and access key screens like Calls, Meetings, and Voicemail.

Guides on using the on-screen keyboard and dial pad for data input and editing.

Describes how to sign into your Microsoft online account on the device via direct or web sign-in.

Procedure for signing out of the Teams device, limiting access to phone settings.

Explains how to enable and manage phone lock using a PIN to prevent unauthorized access.

Details setting up the phone as a Common Area Phone (CAP) for shared use in lobbies or conference rooms.

Covers signing in as a guest user for temporary use, ensuring changes are removed upon logout.

Instructions on how to sign into the phone as a guest user, often via the Hot Desk feature.

Steps to sign out as a guest user, restoring host user settings and clearing temporary data.

Explains how to update your availability status (e.g., Busy, DND) on the phone interface.

Details various methods for initiating calls, including contacts, dialing numbers, and history.

Procedures for answering incoming calls, including when already in an active call.

How to mute or unmute the microphone during an active call.

Steps to place an active call on hold and then resume it.

Instructions on how to end or reject an ongoing call.

Explains blind and consultative transfer methods to redirect calls to other parties.

Guides on setting up call forwarding to voicemail, a contact, or delegates.

Configuration for forwarding calls that are not answered within a specified time.

How to set up incoming calls to ring on multiple destinations simultaneously.

Explains the call park feature to hold calls in the cloud for later retrieval.

Steps to start a conference call by adding multiple contacts from the Calls screen.

How to add contacts to an ongoing active call to form a conference.

Procedure for starting a conference call using contacts from the call history.

Details on muting, removing, and re-inviting participants in a conference call.

Instructions for adding new members to an existing conference call.

How participants can leave a conference call.

Guide to setting up new meetings directly on the Teams phone interface.

How to access and view specific information about scheduled meetings.

Steps to join meetings scheduled via the phone, Teams client, or Outlook.

How to accept, tentatively accept, or decline meeting invitations.

Instructions for organizers to cancel scheduled meetings.

Process for modifying existing scheduled meetings, such as adding participants.

Steps to remove a scheduled meeting from the calendar.

Guide to playing, pausing, and controlling the playback speed of voicemail messages.

Steps to delete voicemail messages after listening to them.

How to view contact information associated with a voicemail message.

Instructions for enabling the dark theme on the device interface.

How to change the device's display language.

Details on manually setting time/date and customizing the display format.

Information on configuring screen saver waiting time and background.

How to adjust screen brightness and the timeout for backlight.

Covers activating, pairing, connecting, and managing Bluetooth devices.

Options for vision-impaired users like Large Text, High Contrast Mode, and Color Correction.

Steps to enable the Wi-Fi feature on the device.

Guides on connecting to Wi-Fi manually, via WPS, or adding a network.

How to check details like status, speed, and security of connected networks.

Procedure to disconnect from a currently connected wireless network.

Steps to turn off the Wi-Fi feature entirely.

How to enable the quick ball for switching between app modes.

Instructions to switch to the survivability app for call features during disconnections.

Steps to switch back to the primary Teams app mode.

Overview of the screens available within the survivability app (Dial, Directory, History).

Describes the call handling capabilities available in survivability app mode.

Where to find details about Teams version, licensing, and legal notices.

Explains the Company Portal app for accessing corporate resources and apps.

How to access the help center for more information on Microsoft Teams features.

Procedure for reporting issues or sending feedback to Microsoft.

Steps to restart the phone to resolve issues or perform troubleshooting.

How to check network, firmware, and app versions of the device.

Procedure to restore the device to factory default settings.

Troubleshooting steps for a blank screen, checking power and connections.

Solutions for network connectivity issues, checking network hardware and admin.

How to fix incorrect time/date by checking SNTP server connection or manual setting.

Methods to find the MAC address, including from supplier, carton, or phone barcode.

Checks for DND status or call forwarding settings that might prevent receiving calls.

Tips for troubleshooting handset issues, like checking cord connections.

Procedure to find the device's IP address via the About settings.