Yealink CP960 Teams Edition

| Troubleshooting | 52
• Resetting Your Device
Rebooting Your Device
Your system administrator may ask you to reboot your device if it malfunctions or to assist in
troubleshooting.
Procedure
1.
Navigate to > Settings > Device Settings > Debug.
2. Select Reboot phone.
It prompts if you are sure to reboot the device.
3. Select OK.
Viewing Device Status
Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Teams version.
Procedure
Navigate to > Settings > Device Settings > About.
Resetting Your Device
You can reset the device to factory settings with the need for entering the Administrator's password.
Procedure
1.
Navigate to (More) > Settings > Device Settings > Debug (Admin only, default password: 0000).
2. Select Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
3. Select OK.
Troubleshooting
If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
• Why is the screen blank?
• Why does the device display “Network unavailable”?
• Why does the device display time and date incorrectly?
• How can I obtain the MAC address of a device when the device is not powered on?
• Why can't I receive calls?
• Why doesn't my handset work?
• Checking the IP Address of Device