| Troubleshooting | 44
Checking the Status of MeetingBar A20/A30 and CTP18
You may need to provide some system information to Yealink technical support, such as the network status
and firmware version of MeetingBar A20/A30 and CTP18.
About this task
Note: If the system has enabled the lock settings feature, you need to enter the room password
before entering the system settings.
Procedure
1. Tap Settings > System Setting > About.
2. Select Collar Bar/Touch Console.
General Issues
• Zoom Rooms Cannot be Connected and Verified after Resetting CTP18
• Forget the IP Address of MeetingBar A20/A30 after Restoring CTP18 to the Factory?
Zoom Rooms Cannot be Connected and Verified after Resetting CTP18
If you only reset CTP18 to factory settings, CTP18 will be unpaired with MeetingBar A20/A30. After
entering the IP of MeetingBar A20/A30 on CTP18 to complete the pairing, you need to sign in to Zoom
Rooms account on CTP18 again.
You can choose the following two solutions:
• Sign in to CTP18 with the same account as MeetingBar A20/A30 for automatic connection.
• If you want to use another account to sign in, you need to sign out of the current Zoom Rooms account
on MeetingBar A20/A30 first, and sign in to a new account on CTP18.
Procedures on how to sign out of Zoom Rooms account on MeetingBar A20/A30
1. Connect a mouse to the left USB port of MeetingBar A20/A30.
2. Click Sign Out on the display to sign out.
The interface prompts whether to sign out.
3. Click OK.
The page displays the pairing code for the controller, and CTP18 (Zoom Rooms controller) will be
automatically paired with the Zoom Rooms of MeetingBar A20/A30.
Related tasks
Pairing CTP18 with MeetingBar A20/A30
Signing in to Your Zoom Rooms Account
Forget the IP Address of MeetingBar A20/A30 after Restoring CTP18 to the Factory?
Procedure
1. Connect a mouse to the left USB port of MeetingBar A20/A30.
2. Click Settiungs > General > System Settings > About to view.
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