Troubleshooting
570
Topics
Capturing the Packets in Normal Way
Capturing the Packets in Enhanced Way
Capturing the Packets in Normal Way
Procedure
1. From the web user interface, navigate to Settings->Configuration.
2. Select Normal from the pull-down list of Pcap Type.
3. Click Start in the Pcap Feature field to start capturing signal traffic.
4. Reproduce the issue to get stack traces.
5. Click Stop in the Pcap Feature field to stop capturing.
6. Click Export to open the file download window, and then save the file to your local system.
Capturing the Packets in Enhanced Way
Procedure
1. From the web user interface, navigate to Settings->Configuration.
2. Select Enhanced from the pull-down list of Pcap Type.
3. Click Start in the Pcap Feature field to start capturing signal traffic.
4. Select a location for saving the packets file on your local system while capturing.
5. Reproduce the issue to get stack traces.
6. Click Stop in the Pcap Feature field to stop capturing.