ZOLL PD 2000 - Service Policy; Warranty Terms; Service and Support

GENERAL INFORMATION
SERVICE POLICY
WARRANTY
In North America: Consult your purchasing agreement for terms and
conditions associated with your warranty.
Outside North America: consult ZOLL authorized representative.
In order to maintain this warranty, the instructions and procedures
contained in this manual must be strictly followed.
For additional information, please call the ZOLL Technical Service
Department at 1-800-348-9011.
SERVICE
The ZOLL PD™ 1400-series Pacemaker/Defibrillators and Defibrillators
will provide trouble free operation without periodic recalibration or
adjustment. However, it is recommended that the clinical biomedical
engineering department perform routine tests of the device to verify
proper operation. (See Section IL)
U.S.A. customers
Should the ZOLL PD™ 1400-series require service, contact the ZOLL
Technical Service Department to obtain a return claim number. The unit
should be returned, in its original container, to:
ZOLL Medical Corporation
32 Second Avenue,
Burlington, Massachusetts 01803-4420,
Attn: Technical Service Department
Loaner instruments are available for use while repairs are being
completed. To request loan equipment, contact ZOLL at 1-800-348-9011
(in Massachusetts: 1-617-229-0020). Please have the following
information available to expedite service:
+ Unit serial number
* Adescription of the problem
e Department where equipment is in use
e Sample ECG strips documenting problem (if available)
* A Purchase Order to allow tracking of loan equipment
e A Purchase Order for systems out of warranty
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