Chapter 35 Troubleshooting
LTE Series User’s Guide
272
2 Make sure the PoE is connected to the Zyxel Device and plugged in to an appropriate power source.
Make sure the power source is turned on.
3 Turn the Zyxel Device off and on.
4 If the problem continues, contact the vendor.
35.3 Zyxel Device Access and Login
I forgot the IP address for the Zyxel Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the Zyxel Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway
might be the IP address of the Zyxel Device (it depends on the network), so enter this IP address in your
Internet browser.
3 If this does not work, you have to reset the Zyxel Device to its factory defaults. Refer to Section 33.2 on
page 266.
I forgot the password.
1 See the Zyxel Device label for the default admin password.
2 If you changed the password, and can’t remember the password, you have to reset the Zyxel Device to
its factory defaults. Refer to Section 33.2 on page 266.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 8.2 on page 132), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Zyxel Device.
2 Check the hardware connections, see the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
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