6 Troubleshooting
78 | 266 MODBUS® multivariable transmitter User manual 2105216 Rev. AB
Customer service and support
Determine hardware and software versions
When requesting support for the transmitter, it will be necessary to supply the hardware and software version of the device. To
locate the version, use the following procedure.
1. Press the right soft key to access the HMI menu.
2. Use the key pad to locate and select Device Info > Revisions > Hardware Revision and make note of the number.
3. Select Back > Software Revision and make note of the number.
Customer services
To contact ABB, use one of the following methods.
— Toll Free Number (USA): 1-800-442-3097
— International Number: +1 918-338-4880
— Fax: 918-338-4607
— Email: totalflow.order@us.abb.com
Transmitter return information
Use the original packaging, or a secure transport container, to return the transmitter for repair. Comply with the following
instructions concerning the return of equipment.
— All returns to ABB require a Return Authorization (RA) number before shipping.
— Contact our Returns department at 1-800-442-3097 (USA) or 918-338-4880 (International), prompt 1. Include the following
information when requesting a return:
– Reason for return
– P.O. number for exchanges and repairs not covered by warranty
– Warranty sticker expiration date
— Transmitters should be free from any hazardous materials (acids, alkalis, solvents, etc.).
— Any material returned to ABB without a RA number will be returned to the customer at the customer’s expense.
To Next Page
Loading...
Need help?
General
