5 Troubleshooting
5.1 Troubleshooting procedure
1. Try to find a solution for the problem with the aid of the information in this document.
2. If you cannot find a solution for the problem, contact your local representative of the
manufacturer. Refer to section
1.12
.
5.2 Troubleshooting table
Problem Possible cause Possible solution
The touchscreen is black
and it does not light up
when you touch it.
There is a problem with the
AC input power supply.
1. De-energize the EVSE.
Refer to section
4.6
.
2. Energize the EVSE. Re-
fer to section
4.5
.
The touchscreen is white
and it does not show any
message.
The EVSE is in continuous
operation for more than 24
hours.
1. De-energize the EVSE.
Refer to section
4.6
.
2. Energize the EVSE. Re-
fer to section
4.5
.
The touchscreen shows this
message:
Unable to lock the
connector
.
The EV charge cable is not
connected correctly to the
EV.
Connect the EV charge ca-
ble to the EV correctly.
You are not authorized for
the charge session.
Make sure that you have au-
thorization to charge the EV.
The touchscreen shows this
message:
Unable to unlock
the connector from car
.
A dangerous voltage is
present on the EV charge
cable.
1. Wait 5 minutes.
2. Start the charge session
again. Refer to section
4.4.2
.
The touchscreen shows this
message:
Insulation detec-
tion error
.
There is an insulation prob-
lem on the EV or the EVSE.
1. Try another EVSE to
charge the EV.
2. Contact your local repre-
sentative of the manu-
facturer. Refer to section
1.12
.
The touchscreen shows this
message:
The vehicle mis-
behaved
.
There is a communication
problem between the EV
and the EVSE.
Contact your local represen-
tative of the manufacturer.
Refer to section
1.12
.
Troubleshooting
30 BCM.S1101.0-EN | 001
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