Abbott Afinion 2 - Additional Troubleshooting and Service; Other Information Codes Listed; Service Information and Technical Support

28 | US
AFINION
™
2 User Manual
Information Codes and Troubleshooting
[#] Cause Action to take
305 Printer improperly connected
Malfunction of the printer
Switch off the analyzer, reconnect the printer and restart the analyzer.
If the message persists, see the printer user manual.
Touch
screen
error
Touch screen failure/ Touch
screen buttons do not
respond accurately
Restart analyzer and realign screen.
Other information codes
[#] Cause Action to take
401 No registered supervisors in
operator list
At least one supervisor is required in the operator list when the analyzer is congured to operator ID veried,
(see page 14).
402 Cannot delete last
supervisor
At least one supervisor is required in the operator list when the analyzer is congured to operator ID veried,
(see page 14).
403 This assay type is not
accessible to the operator
The operator logged in does not have access to run this assay type. Please contact your supervisor.
404 Operator ID is not found in
operator list
When Operator ID with verication is enabled, operator ID entered is required to be present in the operator list,
(see page 14). Please contact your supervisor.
[#] Cause Action to take
501 The control lot has passed
expiration date
Check the expiration date on the control lot package insert or kit box.
Repeat the test using a sample from a new control lot.
502 Anion Control Data is not
recognised and is not stored
in control lot database
Reenter the Anion Control Data, (see page 16).
503 Control verication aborted. The Anion Control Data entered was not recognised. The control test was aborted by the operator. Test result was
not stored. Run new control test to reset QC lockout interval.
504 Required control test interval
has expired. Patient testing
is disabled for this assay.
A passed control run must be performed according to conguration to unlock this assay for patient testing.
[#] Cause Action to take
601 Operator list or control lot
database is full
The operator list can store 1000 operators and the control lot database can store 100 control lots. Delete an operator
or control lot to enter a new item
Service information
The laboratory must notify the manufacturer of this test system of any performance, perceived or validated, that does not meet the performance
specications as outlined in the instructions.
The manufacturer provides a toll free line for technical support: 1.866.216.9505
The toll free number is available for use only in the United States of America.
Before asking for assistance, please record the following information:
• Anion 2 serial number (SN) – see label on the backside of the analyzer
• Software version number – see Start-up menu.
• Anion Test type
• Test cartridge or kit lot number – see foil pouch or kit container
• Control identication and lot number – see vial label
• Control results obtained
• Description of the problem with reference to information codes or messages