Problems Starting Your Sensor or Receiving Sensor
Readings
Display What It May Mean What To Do
New Sensor
Starting
Up / Sensor
Starting Up
Sensor is not ready
to read glucose.
Wait until the Sensor start-up
period has completed.
Scan
Timeout
(Reader only)
The Reader is not
held close enough
to the Sensor.
Hold the Reader within
1.5 inches (4 cm) of the Sensor.
Bring the screen of the Reader
close to the Sensor.
Sensor Ended The Sensor life has
ended.
Apply and start a new Sensor.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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