Display What It May Mean What To Do
Signal Loss
Alarm
Sensor has not
automatically
communicated with
your device in the
last 20 minutes.
Make sure your device is within
20 feet of the Sensor. Try
scanning the Sensor to get a
glucose reading. If the Signal
Loss Alarm shows again after
scanning your Sensor, contact
Customer Service.
New Sensor
Found
You scanned a new
Sensor before your
previous Sensor
ended.
Your device can only be used
with one Sensor at a time. If
you start a new Sensor, you will
no longer be able to scan your
old Sensor. If you would like to
begin using the new Sensor,
select “Yes” and scan again.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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