Display What It May Mean What To Do
Scan Error Your device
was unable to
communicate with
the Sensor.
Try scanning again. Make sure
to follow the directions in
Starting Your Sensor or Checking
Your Glucose sections.
Note: You may need to move
away from potential sources of
electromagnetic interference.
Sensor Error The Sensor is unable
to provide a glucose
reading.
Scan again after the duration
specified in the message.
Note: If you receive this error
during your first 12 hours of
wearing a Sensor, it may mean
that your body is still adjusting
to the Sensor. Use a blood
glucose meter to check your
glucose while you wait. You
do not need to remove your
Sensor.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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