Error
Message
What It May Mean What To Do
Blood drop is too
small.
or
Incorrect test
procedure.
or
There may be a
problem with the test
strip.
1. Review the testing
instructions.
2. Repeat the test using a new
test strip.
3. If the error reappears, contact
Customer Service.
The blood glucose
level may be too high
to be read by the
system.
or
There may be a
problem with the test
strip.
1. Repeat the test using a new
test strip.
2. If the error reappears, contact
your health care professional
immediately.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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