Error
Message
What It May Mean What To Do
Blood was applied
to the test strip too
soon.
1. Review the testing
instructions.
2. Repeat the test using a new
test strip.
3. If the error reappears, contact
Customer Service.
The test strip may not
be compatible with
the Reader.
1. Check that you are using
the correct test strip for
the Reader. (See test strip
instructions for use to verify
your strip is compatible with
the Reader).
2. Repeat the test using a test
strip for use with your Reader.
3. If the error reappears, contact
Customer Service.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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