Access Sensor Technologies UPAS User Guide 65
– No warranty extension will be granted for any replacement part(s) furnished to the pur-
chaser in fulfillment of this warranty.
– This warranty does not cover any third party software or virus related problems.
– AST makes no warranty either expressed or implied regarding third-party (non-AST) firm-
ware.
Return of Non-Defective Products
A non-defective product may be returned to AST within thirty (30) days of the invoice date for a
refund of the original purchase price with the following amendments/fees:
AST will refund neither the original shipping cost nor the shipping and handling fees incurred from
the products return. No refund will be granted for product which has been opened, used, or
tampered with in any way which jeopardized AST’s ability to remarket or resell the product. AST
maintains full discretion in decisions regarding a products fitness for return.
Procedures for Obtaining Warranty Service
To return a defective product, please contact our Customer Service Department for a Return
Merchandise Authorization (RMA) number and follow the Return of Products Instructions below.
If the product must be repaired, an RMA number will be issued for shipment to our repair
department. Please follow the instructions given by AST technical support staff to ship your
product. AST will not accept any shipments without a RMA number.
Pack the product in its original box or a well-protected box, as outlined in the Return Shipping
Instructions. AST will not be responsible for shipping damage/loss of any product outside the
1-year AST-paid service period. Ship the product with a copy of your bill of sale or other proof of
purchase, your name, address, phone number, description of the problem(s), and the RMA number
you have obtained to Access Sensor Technologies.
Upon receiving the product, AST will repair or replace your product (at AST’s discretion) and will ship
it back to you within two weeks (dependent on parts availability) via common carrier of AST’s
choice for normal delivery.
AST will pay for shipping back to the customer only within the one-year of the original product ship
date. The customer assumes full liability for losses or damages resulting from shipping as well as all
responsibility to pursue remuneration for such issues with their selected carrier.
After One-Year Warranty – Post Warranty Repair
Post warranty repair is possible if both customer and AST can agree to terms before initiating such
repair. In the case of such agreement, the procedure is the same as outlined above for RMA and
shipping. However, the customer is responsible for shipping charges both ways, current labor (at a
rate to-be-determined before repair initiation) and the current price of part(s) used in repair.
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