19
Unusual Test Results
Follow facility policy for reporting or treating blood glucose results.
If the blood glucose result does not reect the patient’s clinical symptoms, or seems unusually high or low,
perform a control test. If the control test conrms that the system is working properly, repeat the blood
glucose test. If the repeated blood glucose result still seems unusual, follow facility guidelines for further
action or refer to the following table for assistance in problem solving.
Troubleshooting Checks Action
1. Check if the test strips were expired. Discard the test strips if they are past the use by
date.
2. Check if the cap on the test strip container was
always closed tightly.
Replace the test strips if you think they were
uncapped for some time.
3. Check if the test strip was used immediately
after removing it from the container.
Repeat the test with a new test strip.
4. Check if the test strips were stored in a cool, dry
place.
Repeat the test with a properly stored test strip.
5. Check if the testing steps were followed. Read Chapter 2, “Patient Testing for Healthcare
Professionals” and test again. If you still have
problems, contact Roche.
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