312
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 294
There are also FAQs available online at
www.acuranavi.com.
• For traffic-related issues:
2 Traffic P. 296
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 312
• Call Acura Client Relations.
2 Acura Client Relations Contact
Information
P. 312
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Routing P. 56
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update P. 313
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 294
2 System Limitations P. 310
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Relations
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 382-2238
Visiting a Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
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