Obtaining service
Before contacting Advanced Instruments for Hot-Line
®
Service, be sure
to read through this user's guide for instructions on routine adjustments,
instrument care and troubleshooting. If this information does not solve
your problem, call the appropriate number below.
• 800-225-4034 (toll-free within the USA and Canada; after normal
business hours, dial extension 2191)
• +US 781-320-9000)
If you purchased your instrument outside of the U.S. or Canada, please
contact your Advanced Instruments authorized distributor for service or
repair.
When contacting our service personnel, please have the model and seri-
al numbers from the label on the back of your instrument, your user’s
guide or service manual, and the symptoms of your problem ready. You
should use a telephone as close to your instrument as possible to facili-
tate making recommended diagnostic checks. If you need to order parts
or service, a purchase order from your purchasing agent will be neces-
sary.
A service technician may assist in making minor repairs over the phone,
providing you with recommended parts (or part numbers), or may issue
an authorization to ship the instrument for factory repair.
If you need to return an instrument for repair or replacement:
• Notify our service department to obtain an RMA (returned mer-
chandise authorization).
• Be sure to telephone Advanced Instruments before shipping to
avoid any delays.
• Carefully pack and send everything except your instrument’s supply
items.
• Be sure to prepay for any shipment to the factory. Advanced
Instruments cannot accept collect shipments without prior factory
approval. Please insure the shipment or accept the damage risk.
29
Troubleshooting & Service
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